Dell Slams The Door On Customer Care
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Dell seems to be determined to alienate every customer they have. Their tech support and customer satisfaction ratings have slipped in recent years, ever since they off-shored much of their support structure. Now, they’ve axed the Customer Care online forums.
How much farther can they go without losing more customers? Or more importantly: how much more can they do to alienate potential customers before it becomes too much? Time will tell. Dell seems a lot more interested in wooing business and enterprise customers than the average consumer, anyway.