As the chief research scientist at the Knowledge Media Institute of the Open University in the U.K., Marc Eisenstadt is a keen observer and active contributor to the ever-growing worlds of knowledge management, interface design, and both collaboration and time management technologies.

In an interesting and thought-provoking 22-minute interview, he shares with us his reflections and insights on the above topics, as well as making a compelling case for focusing on the needs of end-users. Sharing real-life examples from Knowledge Media Institute projects combined with his 30+ years working in these areas of expertise, Marc reminds us of the importance of remembering human needs and goals in the process of creating enabling interactive technologies.

Marc talks about four useful and innovative tools he has helped to develop, and in parting, leaves us with a glimpse of what he hopes to talk about in our next discussion.