Sony answers PSP dead-pixel gripes
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Seemingly, there has been a flood of Playstation Portable units with dead or stuck pixels on their LCD screens. While small, such defects can be terribly annoying. Sony, however, doesn’t feel that such things constitute any kind of defect. I feel fairly sure that owners who plunked down $250 (or more) for one don’t feel the same.
In any case, Sony has offered to review cases via their distribution channel. It’s not clear at this time if people who send their units in will have them repaired or replaced. If it’s repaired, people could be in for significant waits, considering how many of the things have likely been sold by now.
Soon after Sony’s PlayStation Portable launched in Japan last December, reports surfaced that some units’ LCD screens suffered from “dead pixels,” or pixels that were either permanently light or dark.
Within 24 hours of the PSP’s North American launch, similar complaints began to reverberate around the Internet.
Some gamers’ outrage over the perceived dead-pixel problem was fueled by an e-mail allegedly sent out by Canadian game retailer Video Games Plus. The e-mail said the company was “informed by Sony that they will not be warranting any dead-pixel units. They are only warranting hardware defects, i.e. broken buttons, malfunction with drive and so on.”
