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Dell hopes support hubs will improve service delivery

In hopes of offering faster service for Dell’s enterprise customers, they are going to be offering up new enterprise support centers in various regions of the world. In fairness to Dell, I have not idea what their enterprise support is like. However, if if is anything like their consumer support, then you are most likely not going to see any real advantage with their latest move.

Dell Inc. is pushing ahead with plans to open IT support hubs worldwide to improve its service delivery to buyers of its servers, storage devices and workstations. Although the hubs are aimed primarily at enterprise customers, they will also cover consumers and small and midsize businesses.

Dell currently has two Enterprise Command Centers (ECC): one that opened last November in Round Rock, Texas, to support customers in Canada, the U.S. and Latin America, and a second one that opened this week in Xiamen, China, to serve clients in that country.

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Books, Science - Oct 1, 2008

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