Earthlink Massive Layoff

Dear EarthLink Employees:

A series of meetings has just begun throughout the company about important organizational changes taking place at EarthLink. Since we can not meet with all employees simultaneously, I want to give you a brief overview of the changes while you await your scheduled meeting.

One year ago, we made the first round of difficult decisions to outsource a portion of our call center operations. These efforts, while difficult from an employee perspective, have been successful in maintaining outstanding customer service and achieve profitability goals. It is now necessary that we take the equally difficult step of outsourcing another significant portion of our call center operations.

Specifically, we have made the decision to close our call centers in Harrisburg and Roseville. We will also discontinue call center activity in San Jose and Pasadena, though other business functions will remain in those locations. Finally, we will significantly reduce the workforce in Atlanta, including: tech support, customer service, sales, installation services, business access and saves teams. These changes will be implemented on a staggered scheduled through the first quarter of this year. Some organizational support functions in each location will also be impacted due to either facility closure, or decreased demand for local support.

I recognize that this is a difficult message for all of us. That is why it is very important that you attend your scheduled meeting so you can learn more of the details and have an opportunity to ask questions. You will receive an additional email shortly that will identify the meeting time and location that you should plan to attend.

These changes are difficult and impact many of our fellow employees. I am committed to frequent communications to keep you informed as we progress. You can expect to hear from me again at the conclusion of our meetings in each location.

Garry Betty