AOL: You’ve got unhappy customers
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When it rains, it pours. AOL managed to secure last place for customer satisfaction in an annual poll conducted by the University of Michigan. America Online got a consumer satisfaction rating of 59 out of a possible 100, the lowest of all companies measured in the Web portal category. The top scorer was Yahoo with 76. MSN came in at 72. The average for the portal category was 68. A score this low usually results in a company leaving the market.