HTC One X Problems Reported – and Ignored?

HTC One X Problems Reported - and Ignored?Encountered any HTC One X problems? It may be a fine phone for some, but others have reported nothing but headaches. For instance, Eran Baruch writes:

I’ve wanted to tell you about my global HTC One X problems and the horrible service that I got from HTC.

I bought my HTC in March of last year as an early adopting customer, and got one of the first batch of the devices. Not long after I started using it, I found out that it had a lot of problems. The screen had yellowish dots at the corners, Wi-Fi and Bluetooth didn’t work properly, the GPS was grossly inaccurate, and it was prone to overheating.

Were My HTC One X Problems Unique?

After a month of research to see if anybody else had these problems and if I could solve them by myself, I contacted HTC. The representative there apologized and told me that, since there is no lab in my country (Israel), I would have to send my HTC One X to Greece in order for the company to fix it. So after I paid 38 euros for delivery, I patiently waited. And waited. And waited. About two months passed.

When the HTC One X came back from Greece, it got stuck in customs because HTC didn’t include all of the correct documents. So I had to take care of customs for HTC, which added another three weeks to the delay.

HTC One X Problems Go on Vacation

When I finally got the phone back, I discovered that the HTC One X problems I’d been having — including what could have been an easily fixed scratch in the screen — came back with it. I contacted HTC customer service again to get the somewhat good news that I could now send it to another location in my own country for repairs.

That’s right. Enough time had passed between sending the HTC One X to Greece and getting it back again that HTC had opened a local repair center in the meantime.

Still, it took another month before I would see my HTC One X again. This time, not only were none of the problems (including that infuriating scratched screen) fixed, but there were a couple of new ones, to boot! The illumination of the soft touch buttons was off and the vibration was no longer working.

Sigh.

HTC One X Problems Persist — Third Time’s a Charm?

So I called HTC again and requested that the company simply replace my HTC One X.

HTC said no.

So now, after all that I’ve been through with this device, I have to lose another work day and get it sent back to the repair center for probably another month that I expect to result in zero satisfaction.

While HTC insists that it’s replaced my HTC One X’s board twice, I find these claims dubious. Or maybe HTC is taking advantage of the fact that the most visible tech media reporters — like LockerGnome — are based in the United States and only experience the dual core version of the HTC One X rather than the substandard version that the rest of the world gets stuck with. This seems to make it a little easier for the company to sweep any accusations of faulty electronic components under the rug.

I’m Not the Only Person with HTC One X Problems

To help save others from the frustration I’ve felt from this whole scenario, I hope you’ll help publicize my experiences to the rest of your readership. Don’t take my word for it, though! I’m not alone in my HTC One X problems:

Thanks for letting me vent, Chris. Wish me luck on a positive resolution with my HTC One X this time around!

Image from HTC and The Royal Book of Oz, by L. Frank Baum and Ruth Plumly Thompson via Project Gutenberg

Article Written by

Chris has consistently expressed his convictions and visions outright, supplying practical information to targeted audiences: media agencies, business owners, technology consumers, software and hardware professionals, et al. He remains a passionate personality in the tech community-at-large. He's a geek.

  • Harry

    its palestine

  • Charlie Pineda

    This is why I don’t by HTC products. Ever since the ICS/Incredible 2 debacle, I’ve boycotted all their products.