I bought my HTC in March of last year as an early adopting customer, and got one of the first batch of the devices. Not long after I started using it, I found out that it had a lot of problems. The screen had yellowish dots at the corners, Wi-Fi and Bluetooth didn’t work properly, the GPS was grossly inaccurate, and it was prone to overheating.
Were My HTC One X Problems Unique?
After a month of research to see if anybody else had these problems and if I could solve them by myself, I contacted HTC. The representative there apologized and told me that, since there is no lab in my country (Israel), I would have to send my HTC One X to Greece in order for the company to fix it. So after I paid 38 euros for delivery, I patiently waited. And waited. And waited. About two months passed.
When the HTC One X came back from Greece, it got stuck in customs because HTC didn’t include all of the correct documents. So I had to take care of customs for HTC, which added another three weeks to the delay.
HTC One X Problems Go on Vacation
When I finally got the phone back, I discovered that the HTC One X problems I’d been having — including what could have been an easily fixed scratch in the screen — came back with it. I contacted HTC customer service again to get the somewhat good news that I could now send it to another location in my own country for repairs.
That’s right. Enough time had passed between sending the HTC One X to Greece and getting it back again that HTC had opened a local repair center in the meantime.
Still, it took another month before I would see my HTC One X again. This time, not only were none of the problems (including that infuriating scratched screen) fixed, but there were a couple of new ones, to boot! The illumination of the soft touch buttons was off and the vibration was no longer working.
HTC One X Problems Persist — Third Time’s a Charm?
So I called HTC again and requested that the company simply replace my HTC One X.
HTC said no.
So now, after all that I’ve been through with this device, I have to lose another work day and get it sent back to the repair center for probably another month that I expect to result in zero satisfaction.
While HTC insists that it’s replaced my HTC One X’s board twice, I find these claims dubious. Or maybe HTC is taking advantage of the fact that the most visible tech media reporters — like LockerGnome — are based in the United States and only experience the dual core version of the HTC One X rather than the substandard version that the rest of the world gets stuck with. This seems to make it a little easier for the company to sweep any accusations of faulty electronic components under the rug.
I’m Not the Only Person with HTC One X Problems
To help save others from the frustration I’ve felt from this whole scenario, I hope you’ll help publicize my experiences to the rest of your readership. Don’t take my word for it, though! I’m not alone in my HTC One X problems:
- HTC Acknowledges One X Wi-Fi Connectivity Problems Are a Hardware Issue (The Verge)
- HTC One X GPS Issue (Whirlpool Forums)
- GPS Compass Really Messed Up! (XDA Developers Forums)
- Poor Video Recording Sound Quality (YouTube)
- HTC Repair Complaints (Facebook)
Thanks for letting me vent, Chris. Wish me luck on a positive resolution with my HTC One X this time around!
Image from HTC and The Royal Book of Oz, by L. Frank Baum and Ruth Plumly Thompson via Project Gutenberg