Tracking UPS: Package Recipients Now Have the Power of Choice

Tracking UPS: Package Recipients Now Have the Power of ChoiceIn an attempt to increase the efficiency of the UPS (United Parcel Service), the company previously focused its new technology efforts on its employees and shippers. However, its focus has shifted; this time, the company’s newest service is focusing on recipients. In fact, these changes could, in all possibility, reshape what we expect from UPS.

This new offering by UPS is called UPS My Choice, and if it lives up to the company’s hype by actually delivering what it promises, it could propel the company outpacing rivals such as FedEx. So how good will this new service be, and how will it work?

First, UPS’ new offering is promising a two-hour slot, chosen by the customer, during which time the package will be delivered. Second, this service is said to allow the customer an option to provide additional instructions to the driver, such as where to leave the package. For example, customers can instruct the driver to leave the package with a neighbor, by a back door, or even a specific UPS store for pickup at a later time. This would be an extremely handy option for those who work during the day and may need to pick up a package containing anything from medicines to electronics during their lunch hour. It may even be more convenient for those who are close enough to a UPS store to pick up the package before or after work, thus eliminating any worry about having an item stolen from their front entry.

To take advantage of this new tracking system, UPS is offering customers two options with which to track their packages and to provide instructions for delivery. First, a customer can use the Internet to track and request delivery options. Second, if the customer does not have access to the Internet, UPS provides free applications for mobile devices. In fact, I downloaded and installed the UPS application for Android and, after setting up an account with UPS, I was ready to track and provide directions for my first UPS package.

However, what I soon learned was that some of the features are only available if a yearly fee is paid. It is true that, using my Google Android application, I could track my package and obtain an estimate of an approximate delivery time and delivery alerts. However, the other features are not free. This means that, if you wish to take advantage of these newly introduced, premium services, you are going to need to pay the UPS Premium service fee charge of $40 a year. These services include, as I previously described, ensuring delivery within a two-hour window or being able to have a package delivered to a specific location or at a UPS store. Over one and a half million customers have signed up for the UPS My Choice program since it started.

Given the cost, the program is not for me since I do not receive enough packages to warrant paying a premium fee. In addition, we are already aware that our deliveries are normally between 3:00 and 5:00 p.m. since we are usually at the end of the driver’s route. If we are not home, the driver leaves the package on the front porch of our residence and, since we live in a relatively crime-free area, this is just fine with us. It is also an advantage to us that we know our neighbors and we keep an active eye out for each other. One last note is that our porch is large enough that neither rain, snow, nor other elements will damage the packages. However, I am also aware that these conditions may be limited to smaller suburban areas, whereas large cities, apartment buildings, and more crime-ridden areas may not be as blessed. So what about you? Will you be taking advantage of the premium UPS My Choice program?

Comments welcome.

Source: Information Week

CC licensed Flickr photo above shared by loop_oh

Article Written by

I have been writing for LockerGnome since relocating to Missouri seven years ago, where I continue to be a technology enthusiast who enjoys playing with the newest and latest gadgets.

  • dwick_OR

    UPS My Choice isn’t exactly new… I’ve been having packages routed to a local UPS Store for at least a year now (for a $5 fee per delivery) Like you, I typically don’t receive enough packages during a year to justify a $40 annual fee – but the one-off $5 fee per delivery isn’t exorbitantly unreasonable. NOTE: I haven’t received any packages via FedEx in awhile – but last time I did FedEx wasn’t charging any incremental fee for pick-up at a local FedEx facility.

  • http://www.facebook.com/ajamison1 Andrew Jamison

    One huge feature I have seen from this is that simply enrolling in the free version will cause UPS to send you emails every time a package is shipped to your address. This is helpful if you have bought something and the seller did not send you your tracking #.