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Self-Help Help Desk
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Ask anyone who works on a help desk and they will likely tell you that it pretty much sucks. Either too little information is provided by those needing assistance or they are just not understanding the problem at all.
Despite this, it seems that one person feels that end users need to be more self-reliant when it comes to addressing their computer problems in the world place. Should the same belief be passed on with new Linux users? In the enterprise world, heck no.
At no time would we want a bunch of newbies attempting to fix something when in truth, things are generally best left to people who know what they are doing. Well, at least in the enterprise world, anyway.
One Comment
leftystrat
July 29th, 2009
at 9:15pm
There would be rioting.
In truth, I have seen many instances where people just live with an issue, rather than calling for help or, heaven forbid, doing something themselves.
No, I refuse to spell your name for you.
Password. One P, two S’es.
The WORD password.