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osTicket
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Well what do you know! It seems that someone has gone out and developed an Open Source help desk system.
osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it’s completely free.
osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online. [Read the rest]
3 Comments
ALlan
November 23rd, 2006
at 6:03am
Except its… not availiable.
They’ve taken down the 1.3 version, and the 2.0 version has, at least, reading the forums, been “Coming soon” for over a year now.
I’d hazard a guess to say its been abandoned.
Tim Junck
September 27th, 2007
at 6:50am
mmm…Still the same in September ‘07. Believe 1.3.1 was Feb ‘06.
There was a bittorrent of the 2.0…check that out here…
http://webscripts.softpedia.com/scriptDownload/osTicket-Download-403.html
Tim Junck
September 27th, 2007
at 7:04am
Update - osTicket seems dead. There’s a sourceforge project now.
http://eticket.sourceforge.net/