travel

I recently returned from my first trip to Asia, and feel obligated to share the most amazing customer service story of my life. I was invited to teach a 2-day search engine marketing workshop in Singapore & Hong Kong by Pacific Conferences.
While in Singapore, I elected to stay at The Pan Pacific Hotel. I was [...]

I originally read about SeaPort Airlines in the Portland Business Journal. When they first announced flights to Seattle’s Boeing Field, I decided to contact them and see if they could use Anvil Media’s help with search engine marketing.  I was intrigued by the concept of TSA-free travel, easy parking and the convenience of landing 10 [...]

I’m not musically inclined, or I would have wrote “United Breaks it’s Customers” instead of “United Breaks Guitars” and posted it on YouTube by Dave Carroll. My story goes back a little bit farther. Here’s an excerpt from my recent customer survey I sent to UAL, which I titled ‘United Airlines Sucks’:
“You canceled my original [...]