An excerpt from my recent customer survey I sent to UAL, which I titled ‘United Airlines Sucks’:
“You canceled my original return flight from New Orleans through LA to Portland (which I didn’t know until I got to the airport). You routed me through Denver instead, which was fine (so I thought). The problem […]
I recently visited New Orleans for the IABC conference and took the opportunity to take the Hurricane Katrina Bus Tour. While I vividly recall the coverage two years ago and mourned the 1,400+ deaths, I had no frame of reference from my Portland home. Even visiting The French Quarter, there was no indication […]
My good friend Janet Johnson recently grabbed my attention with a reference to Soylent Green (my favorite food) and summer of love (my favorite time of year with her latest ephiphany, The Enterprise 2.0 Uncoalition. In her recent blog post, she discussed the 4 critical elements of enterprise 2.0 adoption, and that business is […]
