eBay: ‘We Don’t Want To Hear From You’

Let’s face it: eBay has made a lot of changes to their pricing models and it seems that overall improvements to the site have been slow. So I asked a representative at eBay’s live chat support if they would consider a suggestion to their user account summary. Unwittingly, I assumed I was given the suggestion box to drop them a note and make an easy time saving recommendation. This I was truly surprised to find:

eBay is always pleased to hear from members of the eBay community and welcomes their comments regarding eBay’s products and services. However, eBay’s long-standing company policy does not allow eBay to accept or consider ideas, suggestions, proposals or materials other than those eBay has specifically requested. eBay hopes members will understand that this policy is intended to help eBay avoid future misunderstandings when new products, services and features developed internally by eBay employees might be similar or even identical to a member’s idea.

Unsolicited Idea Submissions

Important Note:

If a member sends us an unsolicited suggestion, idea, proposal or other material (collectively, the “Submission”), eBay will consider the Submission to be non-confidential and non-proprietary. eBay shall have no obligations concerning the Submission, contractual or otherwise (including but not limited to an obligation to keep the Submission confidential), and shall not be liable for any use or disclosure of any Submission. eBay shall be entitled to unrestricted use of the Submission for any purpose whatsoever, commercial or otherwise, without compensation to the member.

If a member sends us, at our request, a comment or suggestion to improve the eBay site or add a new category or feature (for example, through our suggestion box, customer support web forms, discussion boards, or otherwise) (collectively, the “Submission”), eBay will consider the Submission to be non-confidential and non-proprietary. eBay shall have no obligations concerning the Submission, contractual or otherwise (including but not limited to an obligation to keep the Submission confidential), and shall not be liable for any use or disclosure of any Submission. eBay shall be entitled to unrestricted use of the Submission for any purpose whatsoever, commercial or otherwise, without compensation to the member.

If after reading this a member still wants to send us a suggestion, please visit our Help page on sending suggestions to eBay.

I don’t know if there may be another avenue to submit a suggestion. There are other ways that I’ve been privy to hear but this is what I was sent and the idea has to die at the moment. Shame.