tech support

35 days or 84 hours or 50,400 minutes later, my issues with Hewlett-Packard are resolved. After hours on the phone, countless people spoken to, throughout numerous countries, my new dv6000 arrived this morning.
This took way too long to get resolved, as the repair was supposed to take seven days. After three weeks and [...]

I woke up yesterday and noticed that my old HP laptop had left the repair center, and was in route to my apartment. My case manager told me that they were going to hold my old laptop at the repair center until I get my new replacement laptop.
I was not home when Fed Ex [...]

As my issues continue to rise with Hewlett Packard, I decided to lump together all of my posts.
HP Tech Support
A Letter to HP
An Update on Troubles with HP
Another HP Update
Hewlett-Packard Where is My Laptop?
Re: Hewlett-Packard Where is My Laptop?
After all of these issues, it is a surprise that I [...]

Last week I posted a letter that I sent to the CEO of HP. Here is a little follow up about how a bad situation has gotten even worse.
Six days after ordering my laptop packaging, it finally shipped. However HP did something stupid. As soon as my order shipped they canceled it. [...]

Here is a letter that I am sending to the CEO of HP (through a link on their web page, as well as to their public relations department.
To Whom It May Concern,
In May of 2007, I purchased a Pavillion tx 1000 notebook from your website. This laptop has worked perfectly, until last month when [...]

Heads up, here is another rant. If you’re looking for news, turn away now.
I bought my HP Pavillion tx 1000 in May. Its a fairly small laptop, with tablet functionality. I wanted a tablet for school. Everything was working perfect until one day the buttons on the monitor stopped working, and [...]