Customer Service

Comcast Customer Care Manager Frank Eliason, better known as @comcastcares on Twitter, and his team are doing their best to let customers know that someone is there that wants to help them.  When a service issue occurs, it can take days to get a tech out to your house to get your service restored.  A [...]

I had some issues getting mail from Comcast today, after they were hacked.  However, I did not notice the problem until almost 14 hours after Gmail stopped fetching mail from their mail.comcast.net server.  I began twittering one of their customer service gurus, @comcastcares.  I figured that since it was almost 5pm, I wouldn’t hear anything until [...]

Over the past few months, I have been subject to some customer service encounters with various companies. While most have been good, one has been a total disaster. It seems that most companies are started to move towards better customer service. Companies are starting to realize that if they let the customer [...]

35 days or 84 hours or 50,400 minutes later, my issues with Hewlett-Packard are resolved. After hours on the phone, countless people spoken to, throughout numerous countries, my new dv6000 arrived this morning.
This took way too long to get resolved, as the repair was supposed to take seven days. After three weeks and [...]

I woke up yesterday and noticed that my old HP laptop had left the repair center, and was in route to my apartment. My case manager told me that they were going to hold my old laptop at the repair center until I get my new replacement laptop.
I was not home when Fed Ex [...]

Hewlett Packard finally offered me a reasonable solution. Since they have yet to even start repairing my Pavillion tx1000, and pushed the delivery date back to 12/28, they offered me a replacement. They offered me either a new tx1000 or a dv6500. Since they have not acknowledged that the tx1000 issue is [...]

As my issues continue to rise with Hewlett Packard, I decided to lump together all of my posts.
HP Tech Support
A Letter to HP
An Update on Troubles with HP
Another HP Update
Hewlett-Packard Where is My Laptop?
Re: Hewlett-Packard Where is My Laptop?
After all of these issues, it is a surprise that I [...]

In response to this mornings post
After 9 hours, I have finally figured out what is going on with my laptop.  I have to say that I am beyond furious at this point.  Read on to figure out why!

9am: Phone call to my case manager (Richard).  I am told that he is away from his desk.  [...]

“Hewlett-Packard is currently trying to get in touch with you regarding the current status of your order. If we have been unable to reach you, please call us at the customer service phone number listed in the Contact HP section at your earliest convenience.”
I see this message on Saturday while I am studying in the [...]

Two days ago, I posted an update on my issues with HP. I have yet another update, and I must say that it is a good update.
Yesterday, I spent an hour on the phone trying to get in touch of someone who could tell me why my order was canceled after the packaging box [...]