Hewlett Packard finally offered me a reasonable solution. Since they have yet to even start repairing my Pavillion tx1000, and pushed the delivery date back to 12/28, they offered me a replacement. They offered me either a new tx1000 or a dv6500. Since they have not acknowledged that the tx1000 issue is indeed a hardware issue, I elected to take the dv6500. This computer is actually better compared to be tx 1000:

15.4″ LCD (compared to the 12.1″)

2GB RAM (same)

160GB HD (compared to 120GB)

2.0ghz processor (same)

Vista Business (same)

6 cell and 12 cell batteries (compared to 8cell)

MS Officer 2007 Student Edition (Compared to nothing)

Webcam/microphone/fingerprint reader (same)

Not a tablet (compared to a tablet)

Headphones (not sure why — but ok)

The new laptop (yes it is new — not refurbished) will be here by 12/21. While it took HP a long time to finally find a solution to the problem, I am happy with what they offered. The other solution was a complete refund. However they would send me a check via USPS in 7-10 days. I do not trust $1400 through the US Mail system. Besides, I like HP computers — they just need to work on their Customer Service.

Thanks everyone for their support. I will be sure to post pictures of the new laptop upon it’s arrival.

-Justin