A customer called in, had a problem with her web browser. Web browser wouldn’t work. IM worked, her weather bug application worked, everything except the web browser – Firefox and IE – worked. The agent decided oh, well this is a network problem, and started checking the network connection using ping. Well, ping didn’t work [...]
NOTE: This article specifically contains information for owners of Dimension, Inspiron, and XPS systems; in other-words, Home and Small Business customers. If your computer was purchased by a school or government agency then your support lines might be different.
So you have a Dell computer and you need to call Tech Support for some reason, [...]
(This was inspired by Penn and Teller’s Bullshit…)
Welcome to Interplanetary flight 66. If you have not yet boarded our flight please make sure you store any loose objects in your glove compartment as levitation can cause them to become dangerous at face level.
If you continue to experience static or interference please make sure that all [...]
The answer to this question can vary based on which company you are contacting and what service or product you need support with. However, I’m going to concentrate on some of the basics that you should always follow as a customer calling tech support or customer service from any company.
These are things that will [...]
I’ve decided to join the Lockergnome community and add my own unique perspective and advice to a broader world. Over time, I will post things from tips that help you with tech support, to rants about some tech support calls I listened to while I was working in Quality Assurance (QA) for a major computer [...]
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