I’ve decided to join the Lockergnome community and add my own unique perspective and advice to a broader world. Over time, I will post things from tips that help you with tech support, to rants about some tech support calls I listened to while I was working in Quality Assurance (QA) for a major computer manufacturer (You know when you call and get told “This call may be recorded for quality assurance.” Yep, that was me who got to listen to that), to random bits of humor that I come up with and think should be shared. A little detail about myself, I currently work for a major health care organization in Salt Lake City, Utah and have worked in tech support in one form or another most my life, whether it be hands-on or over the phone. I’ve worked for major manufactures and for small computer repair shops. I’ve been working with PC’s since 1995 and started learning how computers worked within the year. I hope to entertain with some comedy and my “Tech Support Rants,” which will be a series of posts where, back when I was working in QA, I picked the worst call of a day that I listened to and recorded a video about it. I’ve since had the videos transcribed and will share them with a link to the videos. I also hope to provide you, or someone you know, with how to work with Tech Support and have a successful call with the least amount of stress and frustration. If you have any ideas for an article related to tech support and what to do when you have to call, please feel free to email me or leave a comment.