Most of us receive these sort of calls all the time. A friend or relative is trying to figure out that thingamabob, some other deep technical term for something that has suddenly stopped working. Now for computer related issues, we generally want to have the person experiencing the problem running a program like GoToMyPC or some sort of other remote access software in which we can easily take control of the computer to help.

Unfortunately this becomes useless once access to the Internet is hindered, the issue is non-computer related, or maybe something even more unrelated like with the person’s mobile device. Don’t roll your eyes — this stuff happens!

Now picture this: a head-mounted 3G connected wireless camera that streams whatever is in front of it. Sounds rather mundane at first, but once you realize that this could become a lifeline if there was a way to connect this idea to a smart phone, perhaps via Bluetooth.

Photo by JohnONolan

Here’s another thought: a smart phone app that does the same, with a lapel mounting. This way all that would be needed is an app, a means of attaching it to the front of a person as to leave their hands free for messing with tech headaches.

Now I realize how insane this must sound, but think about it. If you were able to see what the person having problems was struggling with? Connecting a new surround sound system, configuring a new router, whatever it may be, being able to see and speak with the person involved would be a deal changer.

The big factor I see here is whether a stand alone device or a smart phone running an app would provide the best option for something like this coming to fruition. With regard to ease, the smart phone app with something to hang it around a person’s neck does hold the best chance of success. But I am concerned about the fact that not everyone has a smart phone…

What say you? Does some variation of this make sense? Would being able to see into the area where a tech hassle is taking place improve your ability to help someone over the phone? Hit the comments; I would love to hear some thoughts on this.