Should You Use Instant Messaging Over Email, Or Vice Versa?

Unfortunately, there is no black and white answer to the question. The communication method you choose depends entirely on you, the message you want to convey and the result you want to achieve.

Both IM and email have their benefits and drawbacks. However, in certain situations, it is definitely advantageous to choose IM over email. For example, consider a situation where you need a quick response from someone. Email is likely not the method to use given that people can be slow to respond to email messages. You are more likely to get a timely response by sending a short IM.

Furthermore, there are some direct benefits to using IM over email, which tend to make IM much more appealing:

• Given that the responses are short and immediate, there is little chance for misunderstandings.
• Communication between people is instant and real-time. Furthermore, you can easily identify whether an individual is available by their IM status.
• IM offers a quick method for transferring large files that may be too large for email.
• IM is less formal than email and as a result, tends to save a lot of time.
• With the ability to IM multiple people at once, it makes it easier to collaborate.

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