Most of us like to believe that we have a fairly strong handle on what we are doing when traveling with our mobile devices. Most notable among these devices are those using talk time or data usage over mobile phone networks. Unfortunately, the reality of the situation is that most of us have next to no idea whatsoever. We go along assuming everything is fine, only to discover that huge bill later on. Normally most of us would be completely out of luck. Apparently though, if you happen to have a strong following on Twitter, things are a bit different for you.
As you may have heard by now, one of the MythBusters was “busted” with a huge mobile broadband bill from his carrier. Seems that, for whatever reason, the bill claimed he had used a tremendous amount of data accumulating up to $11,000. Clearly something was wrong here. As to whether this was an error on the part of the carrier or perhaps that the notebook going over the border was loaded up with malware cycling through a lot of data… the truth is difficult to pinpoint. One thing is for sure though — this was not an event of casual Web surfing.
What do think? Was this the right way to handle this situation: enlisting a Twitter army in a PR nightmare for the mobile carrier? Before you answer, remember we are talking about a bill for eleven grand here.