Verizon - Comcast - Twitter

Today I saw something interesting happen. Community reps from two competing ISPs coming together in good humor. Really refreshing, actually. Hopefully more companies out there are able to do this. First, start off by reading this Twitter “tweet” from a Comcast social media rep. And I quote.

We changed the greeting on our phone system. Call 1-800-COMCAST and tell me what you thing of the initial greeting

You’ll end up with a quick intro from Ben Stein and Shaquille O’Neal. Very funny stuff!

It’s brilliant on multiple levels. Obviously the first level is that Comcast is breaking up the usual routine one would expect when calling in for assistance. Again, it’s a no-brainer. But the second win comes from the fact that it is a simple, yet effective move being admired by the Comcast competition.

As for the casual person out there such as myself, I find it refreshing and amusing. Even though I happen to be an FiOS customer using Verizon service, I found the fact that Comcast could lighten things up a little to be really cool. Hopefully Comcast, among other ISPs, will continue lightening the mood some. Stuff like this helps us to remember that the company is staffed by “real people” rather than just “representatives.”

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