Thinkfree Needs To Pay Attention

Good news – update here! *Click This Link*

I have been dumbfounded by this issue for a few weeks now. Roughly a month ago, I emailed ThinkFree to inquire why in the heck it would be foolish enough to ask people to purchase its office products on an UNSECURED page. That is right kids, the company has its customers entering in credit card information that is, from what I can tell, completely unsecured.

http://bill.thinkfree.com/tfusa/product_cardpay_pre.php

From what I can tell, there is no sign of SSL anywhere on this page above. Yes, you must enter in other data before being able to enter the page above, but if these folks are on crack enough to think that I am going to buy a product from a company that cannot even provide me with an SSL enabled checkout page, they must be living lush on the moon.

What pains me is that ThinkFree is, indeed, a better product than OpenOffice on a number of levels as it appears to provide better MS Office 2007 support in keeping formats true, editing documents made with MS Office 2007 and not hosing them, and so on. Yet at the same time, while I would sooner jump in front of a car than throw away money on Microsoft Office (lost keys, long story), I am really bothered by the fact that no one is calling this to the attention of the ThinkFree staff!

I will point out again, I did indeed try to contact them – they never responded.

ThinkFree, you need to respond to this. If the payment page is, indeed, magically secured without SSL, then you damned well better explain how because what you are doing is wrong. At first I thought this was a temporary oversight; now I realize you simply have chosen not to bother paying attention. Here’s to hoping it will change…

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  • http://www.youads.org Allen Zhu
  • http://www.matthartley.com Matt Hartley

    Allen: Ah, thanks for that. https is there for sure, yet when I goto physically enter my credit card info, the logo and SSL are not there on the other link that I am sent to when trying to “buy”? So…a link to an error page is not really very helpful I am afraid.

  • http://www.thinkfree.com Benedict

    Hello , This is Benedict who is in charge of marketing managing at ThinkFree.
    First of all, We are soory for the late response.
    We use the SSL secured by Verisign for the all connections.
    For the billing page, We just omit the logo for small space of page.
    If we bother you , We are sorry.
    and let me know if you have another comment !
    We will hang on your lips.

  • http://www.matthartley.com Matt Hartley

    Benedict: Thanks for getting back to me. I am concerned however, that there is more lacking that just a logo.

    On the actual page I am to enter my credit card info, there is no indication of a secure socket layer (https) in the web address area. I have never in my life used a secured site that lacked https in the web address. If you can elaborate on how that works, I would appreciate it.

  • GadgetNut

    Matt; It’s also interesting that you got a response only *after* you posted about their lack of contact with you in such a public place as this. I can’t help but wonder how many folks other than you have never received a response, and will never receive a response from the company simply because they lack a blog in which to complain about it.

    Benedict; You *must* make sure that your company makes every reasonable effort to stay on top of the customer/potential customer mailbox. No excuse is good enough. Don’t make excuses, make improvements! Part of a successful marketing effort is the service. If it appears, in any way, that your company does not communicate with customers, or potential customers, or ignores the emails with which they are simply uncomfortable, you will find that it will ‘bite you’ in the end. In a market where products and prices are similar, the one thing that separates them is *the service.*

    Hopefully, folks will hold ThinkFree’s ‘feet to the fire’ on this, and test their ability and willingness to respond to communications from people who don’t have blogs.

    Sounds like the programmers *and* the marketing people have work to do. We’ll wait and see.

  • http://www.thinkfree.com Benedict

    Yes,,, We thank you for the response and appreciation.
    As you pointed, We built up https.
    We don’t want exhausted controversy.
    Most importan thing is improvements and we did it.
    and We hope you to point about our faults for improvements.
    So long !!!!!!!
    We thank you

  • http://www.thinkfree.com Benedict

    As you know
    We also have the blog : blog.thinkfree.com and
    we will open the Forum and Our service will renewal in mid of March.. Our goal is free service.
    Thank

  • http://www.matthartley.com Matt Hartley

    Benedict: Looks good and a new article highlighting the changes and why I prefer your software (which has always been the case, btw) will be coming out soon. Good work.

    For those following the thread:

    https://bill.thinkfree.com/tfusa/product_userinfo.php
    Is partially secured as it only deals with the entrance into the fully secured https://bill.thinkfree.com/tfusa/product_cardpay_pre.php

    This is perfect and all I ever wanted. Thinkfree got things back on track. Now I can place my order. :)

  • Pingback: Thinkfree Office Is Back ~ IT Professionals

  • http://www.thinkfree.com Benedict

    Thanks and always We keep in mind,
    and
    We hope you to be evangelist for our service.
    We hope that we will send the test accout for new service launching in mid of March.

  • http://www.matthartley.com Matt Hartley
  • http://www.thinkfree.com Benedict

    Yes, thanks
    We plan to send the test account on 10th, March.
    I’ll mail you.
    and we hope you to criticize about new service without any hesitation.

  • Miss May

    Benedict…
    English is not your native language is it?

  • http://www.thinkfree.com Benedict

    Yes, English is not my native language.
    I’m Korean.