It’s not often that I am able to speak well of our nation’s retail establishments these days, but here in Vancouver (WA), I had one such opportunity with Office Depot. I had previously purchased two of these chairs, one for each home office. I cannot speak highly enough of the ergonomic options they provide, fantastic for the money, I totally recommend them.

Anyway, in a matter of a few weeks, one of the chairs had suffered from pneumatic failure and was no longer allowing me to adjust the height of the chair itself. Even worse, I was past the allowed fifteen day mark for returning/exchanging the problem chair and had not bothered with any sort of extended warranty. Things were looking pretty grim.

I called the store of purchase here in town, I was then told that considering that I had the receipt, an even exchange should not be a problem. I was then referred to another store that had actually had some more in stock. So I called them and to my amazement I received no ‘blowback’ for being over my fifteen days there, either! They had three in stock and I was able to make the exchange without any issues at all. I was quite pleased.

It may simply be the Office Depot stores here in this town, but I can honestly say that I will be doing much more shopping at Office Depot after that experience. Wouldn’t it be great to see other stores less concerned about written return rules and instead showing more interest in me continuing to spend my money with their company? Have others out there also had great experiences with Office Depot? I would be interested in comparing notes on this. Do they handle things this well on a national basis?

[tags]office depot, ergonomic chairs[/tags]