Reset A BlackBerry To Factory Defaults
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I recently ran up against a self-induced application disaster on my BlackBerry 8800 (that’s what I get for messing with stuff I know will probably break), so I needed to do a clean reset of the device to its factory defaults and then start over again from scratch. I’m not too keen on the idea of reloading the OS if I don’t have to (with over the air configuration I have not used a USB cord on my BlackBerry except for once since I got it), so I started poking around trying to find the on-board reset capability (they call it “wipe” the handheld device). Nothing like trying to find a command deep in the bowels of a multi-layered system. But, this is one that people should not find it easy to accidentally choose…
So, since I finally found it, note to self for the next time I need it:
Blackberry “Wipe-Handheld” command list (at least for my 8800 - same or similar for other models)
- Options menu
- Security Options
- General Settings
- Menu
- Wipe handheld
- Enter password (”Blackberry” or your business-assigned security password)
Useful if you’re like me an have a tendency to muck around under the hood too much and gak things up. And yeah, that’s a word. Gak.
[tags]blackberry, factory default[/tags]

95 Comments
Andrew
July 19th, 2007
at 7:18pm
Great job that helped me out a lot with my 7130e if($you===’da bomb’) write_comment();
Robert
July 22nd, 2007
at 6:08pm
Thanks for your information on clearing my black Berry it was very helpful
Stephen
August 22nd, 2007
at 3:20am
Here the information for a Blackberry curve
* Options menu
* Security Options
* General Settings
* Services
* Wipe handheld
* Enter password (”Blackberry” or your business-assigned security password)
Thanks
Jonathan Bartlett
August 24th, 2007
at 3:02pm
Thanks a ton! That worked perfectly!
Nithyanandan Anthony
October 15th, 2007
at 6:40am
Thank you so much. This information is very useful for all blackberry users.
WhiteBerry
November 25th, 2007
at 5:35pm
Thanks, help me before selling my old device.
alexa
January 11th, 2008
at 6:24am
I clicked wipe handheld on my 7130e and it said Warning,all application data will be lost! Message service and other services will be disabled. Does that mean that it won’t let me text anyone or do anything? I don’t want to do it and not be able to text.
sk
January 14th, 2008
at 3:21pm
thanks, a simple google search, a click, and now I’ve got a clean blackberry : )
Tomas Lopez
January 18th, 2008
at 2:50pm
Muchas gracias, fue de gran utilidad :)
James Bond
February 19th, 2008
at 11:55am
you rock, that was perfect for the Pearl (8100) as well.
ravi
February 22nd, 2008
at 5:11am
thanks! a simple step information provided by you is so much useful to us. thanks again!
Stephen Davis
February 29th, 2008
at 9:06am
Thank you very much for your time as you saved me a lot of time!
Shred
March 15th, 2008
at 2:42pm
Thanks - that works!
Mike
April 6th, 2008
at 6:30pm
Great post. Really helps!
Dane Sheldon
April 8th, 2008
at 1:09am
thanks that worked
Sara
April 11th, 2008
at 9:00am
Thank you! Couldn’t have been easier :)
AlexC
April 13th, 2008
at 11:14am
Thank you very much
That workes on 8110 too.
Shantell
April 25th, 2008
at 9:13am
Awesome…this worked!!!
Mike
June 9th, 2008
at 6:24am
Thanks, worked a treat
Crysta
June 18th, 2008
at 7:55am
Thanks - worked like a charm!!
Jennifer
June 27th, 2008
at 1:08pm
Thanks a ton!! I’m clearing out my BB as I type. :)
tony
July 2nd, 2008
at 12:42pm
Thanks - Works also with the 8310
Doug
July 14th, 2008
at 6:33pm
This is exactly what I needed to know. Thanks!
Blackberry User 09
July 15th, 2008
at 1:26pm
Thanks a bunch that helped, I love when instructions are simple and straight to the point ;-)
jessica
July 25th, 2008
at 11:18am
ahh thank you so much. i messed up my sms and had no idea how to fix it.
pretty awesome.
William Braden
July 26th, 2008
at 2:15pm
yes! this is why the internet is amazing! I want to sell my blackberry and realize it’s full of photos and crap I don’t need and don’t want to leave on it, I do a google search, click on the first link, and clear concise instructions pop right up. kudos to you yet again!
stephen J
July 29th, 2008
at 11:26pm
Great stuff, but my phone is locked onto a UK network, and i have moved to the Middle East.. anyone know how I can unlock it to have it accept a local sim card??
SingleGuyMoney
July 30th, 2008
at 3:30pm
Thanks! I am selling my Blackberry so I wanted to be sure all of my information was erased from the phone. This helped alot!
Francisco Ibern
July 30th, 2008
at 4:55pm
It work perfect on a curve 8100, thanks
James
August 5th, 2008
at 7:12pm
For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader
Great for when you accidentally unplugged it during an OS update (*doh*)
Aaron
August 16th, 2008
at 1:01pm
This worked great on my Curve. I needed to return it - and was able to complete the reset in less than 3 minutes. Be sure to take your memory card out (if you have one) before you do this!
Thanks for the instructions!
Daniel Daniels
September 2nd, 2008
at 2:03pm
Thanks for the Info.
BlueBerry
September 12th, 2008
at 6:17am
help! its like my phone doesn’t save any of my text that i send or receieve. actually i haven’t even been recieving messages and when i send them out, they just delete as if i never sent them. what do i do?!
How to reset a Blackberry to factory defaults « The jZone
September 15th, 2008
at 8:02am
[...] pointed me in the direction of a post on Lockergnome by Greg Hughes that advised exactly how to do [...]
l giri
September 20th, 2008
at 2:14am
thanks guys that worked perfectly
I. ali
September 22nd, 2008
at 10:06am
That worked. thanks
Gonçalo Cortes
September 29th, 2008
at 2:48am
Thanks, work on my 8110
Ruben
October 3rd, 2008
at 5:40pm
Great.,.. that worked for my BB 9000
Jimmy
October 8th, 2008
at 7:56am
It work perfect on a curve 8820, thanks
Dwain Donaldson
October 8th, 2008
at 7:59am
Thanks a million, worked perfectly for my BB 9000
Alex
October 15th, 2008
at 9:57am
This is very useful, and helpful information, but when i wipe the phone will it just erase my information that ive put on it and leave the software? Or will it erase everything and I’ll have to re-download the software?
mike
October 23rd, 2008
at 12:51pm
my blackberry will not come on just a pic of the battery with a red line cross the midle
Israel
October 25th, 2008
at 9:32am
Great Job….It was very helpfull i wonder why this is not in the instruction manual
nancy
October 26th, 2008
at 9:36am
worked like magic. Thanks..
Ray
October 28th, 2008
at 8:01pm
Thanks man it worked in my bb 8320 thanks bunch……
theo
November 7th, 2008
at 11:25am
cheers for that worked for me :)
Gabe
November 12th, 2008
at 1:20pm
awesome worked great!!!!
Antonio
November 27th, 2008
at 6:56am
This is an incomplete solution, this really doesn’t reset to factory defaults, if you delete an application in the BB, it is lost ‘for ever’, you can’t undelete it. I have had this problem in my job and the solution has been to return the BB to the provider. I follow searching for a solution.
dami
December 16th, 2008
at 5:01pm
Thanks!
That did my day.
Kurt
December 24th, 2008
at 5:05am
WORKS GREAT, it so nice when someone knows how to work BLACKBERRY’s.
I can’t wait to get rid of it.
Lauren
December 24th, 2008
at 8:07am
Thanks so much! I have been trying to find out how to do it! It worked great!!
mychwin
January 1st, 2009
at 5:20am
thnx, i always forget thig easy process and end up googling it, HAPPY NEW YEAR!!!
Manish
January 5th, 2009
at 9:16pm
I agree with Antonio. This is NOT a complete solution. Can someone please explain how to get back the deleted applications or to reset the original applications provided by Blackberry/RIM. It doesnt work with the desktop manager either.
ChuckArt
January 15th, 2009
at 12:41pm
NOT a complete reset. The profiles still have the pervious user’s settings, even after the “wipe”.
Evhen Karastoyanov
January 15th, 2009
at 2:53pm
Thank you!!! It works on BB Bold!!!
Happy Dude
January 28th, 2009
at 11:49am
Thanks - - Worked perfectly for my 8820
Anon
February 11th, 2009
at 12:01pm
Thanks for the help!
jj
February 16th, 2009
at 2:13pm
perfect -thx a lot; after hours of going through the menu it was just a google-click away :)
Brenden
February 17th, 2009
at 10:11pm
Just what I needed. Thank you.
owen
February 25th, 2009
at 9:21am
works - although can take up to 15 mins on a 8310 for some reason. good tutorial tho! thank you!
charly
March 1st, 2009
at 12:07pm
thanks worked on my 8830!
Lisa Malisch
March 9th, 2009
at 1:49pm
Thanks that worked well.
indo bb
March 31st, 2009
at 12:25am
if u want to restore to it’s factory default u have to reinstall the software…wipe out will not completely reset u’r BB to it’s default
tasha-lea williams
April 14th, 2009
at 5:12pm
thank you so much!!!!
oggo
April 18th, 2009
at 9:43am
Tnx man, worked like a charm
Jhavia
May 1st, 2009
at 11:01am
Thank you so much! Very simple and straightforward.
catherine
May 3rd, 2009
at 5:43pm
thanks :)
ched baldivia
May 5th, 2009
at 10:12pm
thanks, big help, as im selling my blacknberry soon ;)
ched baldivia
May 5th, 2009
at 10:23pm
thanks, big help ;)
Derek
May 19th, 2009
at 10:11am
Good lookin’ out sir.
Randy
June 11th, 2009
at 10:42am
Thanks, i looked for half hour before i went online
elaine sham
June 13th, 2009
at 12:33am
thank you so much! I really appreciate your info, it helped me big time!
ozomedia
June 20th, 2009
at 6:16am
This is June 2009, this blog was created June 2007, good two years later and it’s still so relevant.
The re-boot is good if your’re selling your phone.
I had been pondering how to do this and hey presto few minutes googling and there’s ur answer.
It works on the new Javelin as well……….
Cheers !!!!
Rob
June 20th, 2009
at 10:35am
Thanks - I needed this wipe function and yours blog entry was the first result in Google! Cheers, it worked too.
Rob.
Quaiser
June 21st, 2009
at 3:50pm
Thanks… Needed to wipe… Think the installing and uninstalling of various Google Apps stopped them all from working
Bimo
July 8th, 2009
at 7:55am
Thanks! thats the greatest post i’ve been searching for!
Eduardo Deboni
July 17th, 2009
at 8:13am
Thanks, great help!
Rodney
July 23rd, 2009
at 5:14am
Will this cause my phone to get locked again? I bought it in the US and have now moved to India. Will I have to unlock the phone again after this? If so, any tips on how to do it for free?
eleni
July 25th, 2009
at 3:31pm
It did not lock my phone again. I had unlocked it and after the wipe it remains unlocked.
Rukmal
July 27th, 2009
at 12:36am
Thanks
It worked with my blackberry 9000
malty
August 1st, 2009
at 2:08pm
thanks man IT IS WORKING!!!!
Laurie
August 2nd, 2009
at 2:44pm
Thanks, worked great!!
eliseojavier
August 4th, 2009
at 7:18am
Muy bien !! Bravo…
The best, nice help.
Kit
August 12th, 2009
at 4:52am
Excellent advice. It cleared my Storm. Many thanks!
radovan07
August 24th, 2009
at 12:59pm
Thank you from Slovakia.
Niebiesky
September 2nd, 2009
at 9:16am
Thank you so much Greg!! You are a genius!!
Rebecca Grad
September 18th, 2009
at 6:23pm
This is exactly what I was looking for - thank you so much for your helpful tip! You saved me a lot of time.
eddie
September 23rd, 2009
at 8:25pm
thank you for this. my berry is being cleaned as i type, just hope it fixes my problem
roy
October 7th, 2009
at 10:37am
Thanks. worked like a charm!
bb 9500
October 12th, 2009
at 12:00pm
any one help with this????
i have got to the point of putting in “blackberry” to reset it but i cant accept or press ok theres no way to actually move on after typing it in any ideas?
Joe H
October 21st, 2009
at 8:54pm
For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader
Great for when you accidentally unplugged it during an OS update (*doh*)
Priceless!!!
Mentor
October 25th, 2009
at 1:33am
Please check this blog as well
http://www.mentor-log.blogspot.com/
Hard reset and Soft reset on Blackberry/
Mentor
October 25th, 2009
at 1:36am
http://www.mentor-log.blogspot.com
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Tom
October 29th, 2009
at 1:19pm
Blackberry “Wipe-Handheld” command list (at least for my 8800 - same or similar for other models)
Options menu
Security Options
General Settings
Menu
Wipe handheld
Enter password (”Blackberry” or your business-assigned security password)
mentldfect
November 7th, 2009
at 12:53pm
thanks a million, worked for my pearl as well…