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Reset A BlackBerry To Factory Defaults

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I recently ran up against a self-induced application disaster on my BlackBerry 8800 (that’s what I get for messing with stuff I know will probably break), so I needed to do a clean reset of the device to its factory defaults and then start over again from scratch. I’m not too keen on the idea of reloading the OS if I don’t have to (with over the air configuration I have not used a USB cord on my BlackBerry except for once since I got it), so I started poking around trying to find the on-board reset capability (they call it “wipe” the handheld device). Nothing like trying to find a command deep in the bowels of a multi-layered system. But, this is one that people should not find it easy to accidentally choose…

So, since I finally found it, note to self for the next time I need it:

Blackberry “Wipe-Handheld” command list (at least for my 8800 - same or similar for other models)

  • Options menu
  • Security Options
  • General Settings
  • Menu
  • Wipe handheld
  • Enter password (”Blackberry” or your business-assigned security password)

Useful if you’re like me an have a tendency to muck around under the hood too much and gak things up. And yeah, that’s a word. Gak.

[tags]blackberry, factory default[/tags]

95 Comments

Great job that helped me out a lot with my 7130e if($you===’da bomb’) write_comment();

Thanks for your information on clearing my black Berry it was very helpful

Here the information for a Blackberry curve

* Options menu
* Security Options
* General Settings
* Services
* Wipe handheld
* Enter password (”Blackberry” or your business-assigned security password)

Thanks

Thanks a ton! That worked perfectly!

Nithyanandan Anthony

October 15th, 2007
at 6:40am

Thank you so much. This information is very useful for all blackberry users.

Thanks, help me before selling my old device.

I clicked wipe handheld on my 7130e and it said Warning,all application data will be lost! Message service and other services will be disabled. Does that mean that it won’t let me text anyone or do anything? I don’t want to do it and not be able to text.

thanks, a simple google search, a click, and now I’ve got a clean blackberry : )

Muchas gracias, fue de gran utilidad :)

you rock, that was perfect for the Pearl (8100) as well.

thanks! a simple step information provided by you is so much useful to us. thanks again!

Thank you very much for your time as you saved me a lot of time!

Thanks - that works!

Great post. Really helps!

Thank you! Couldn’t have been easier :)

Thank you very much
That workes on 8110 too.

Awesome…this worked!!!

Thanks, worked a treat

Thanks - worked like a charm!!

Thanks a ton!! I’m clearing out my BB as I type. :)

Thanks - Works also with the 8310

This is exactly what I needed to know. Thanks!

Blackberry User 09

July 15th, 2008
at 1:26pm

Thanks a bunch that helped, I love when instructions are simple and straight to the point ;-)

ahh thank you so much. i messed up my sms and had no idea how to fix it.

pretty awesome.

yes! this is why the internet is amazing! I want to sell my blackberry and realize it’s full of photos and crap I don’t need and don’t want to leave on it, I do a google search, click on the first link, and clear concise instructions pop right up. kudos to you yet again!

Great stuff, but my phone is locked onto a UK network, and i have moved to the Middle East.. anyone know how I can unlock it to have it accept a local sim card??

Thanks! I am selling my Blackberry so I wanted to be sure all of my information was erased from the phone. This helped alot!

Francisco Ibern

July 30th, 2008
at 4:55pm

It work perfect on a curve 8100, thanks

For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader

Great for when you accidentally unplugged it during an OS update (*doh*)

This worked great on my Curve. I needed to return it - and was able to complete the reset in less than 3 minutes. Be sure to take your memory card out (if you have one) before you do this!

Thanks for the instructions!

Thanks for the Info.

help! its like my phone doesn’t save any of my text that i send or receieve. actually i haven’t even been recieving messages and when i send them out, they just delete as if i never sent them. what do i do?!

[...] pointed me in the direction of a post on Lockergnome by Greg Hughes that advised exactly how to do [...]

thanks guys that worked perfectly

That worked. thanks

Thanks, work on my 8110

Great.,.. that worked for my BB 9000

It work perfect on a curve 8820, thanks

Dwain Donaldson

October 8th, 2008
at 7:59am

Thanks a million, worked perfectly for my BB 9000

This is very useful, and helpful information, but when i wipe the phone will it just erase my information that ive put on it and leave the software? Or will it erase everything and I’ll have to re-download the software?

my blackberry will not come on just a pic of the battery with a red line cross the midle

Great Job….It was very helpfull i wonder why this is not in the instruction manual

worked like magic. Thanks..

Thanks man it worked in my bb 8320 thanks bunch……

cheers for that worked for me :)

awesome worked great!!!!

This is an incomplete solution, this really doesn’t reset to factory defaults, if you delete an application in the BB, it is lost ‘for ever’, you can’t undelete it. I have had this problem in my job and the solution has been to return the BB to the provider. I follow searching for a solution.

Thanks!
That did my day.

WORKS GREAT, it so nice when someone knows how to work BLACKBERRY’s.

I can’t wait to get rid of it.

Thanks so much! I have been trying to find out how to do it! It worked great!!

thnx, i always forget thig easy process and end up googling it, HAPPY NEW YEAR!!!

I agree with Antonio. This is NOT a complete solution. Can someone please explain how to get back the deleted applications or to reset the original applications provided by Blackberry/RIM. It doesnt work with the desktop manager either.

NOT a complete reset. The profiles still have the pervious user’s settings, even after the “wipe”.

Evhen Karastoyanov

January 15th, 2009
at 2:53pm

Thank you!!! It works on BB Bold!!!

Thanks - - Worked perfectly for my 8820

Thanks for the help!

perfect -thx a lot; after hours of going through the menu it was just a google-click away :)

Just what I needed. Thank you.

works - although can take up to 15 mins on a 8310 for some reason. good tutorial tho! thank you!

thanks worked on my 8830!

Thanks that worked well.

if u want to restore to it’s factory default u have to reinstall the software…wipe out will not completely reset u’r BB to it’s default

tasha-lea williams

April 14th, 2009
at 5:12pm

thank you so much!!!!

Tnx man, worked like a charm

Thank you so much! Very simple and straightforward.

thanks :)

ched baldivia

May 5th, 2009
at 10:12pm

thanks, big help, as im selling my blacknberry soon ;)

ched baldivia

May 5th, 2009
at 10:23pm

thanks, big help ;)

Good lookin’ out sir.

Thanks, i looked for half hour before i went online

thank you so much! I really appreciate your info, it helped me big time!

This is June 2009, this blog was created June 2007, good two years later and it’s still so relevant.

The re-boot is good if your’re selling your phone.
I had been pondering how to do this and hey presto few minutes googling and there’s ur answer.
It works on the new Javelin as well……….

Cheers !!!!

Thanks - I needed this wipe function and yours blog entry was the first result in Google! Cheers, it worked too.

Rob.

Thanks… Needed to wipe… Think the installing and uninstalling of various Google Apps stopped them all from working

Thanks! thats the greatest post i’ve been searching for!

Eduardo Deboni

July 17th, 2009
at 8:13am

Thanks, great help!

Will this cause my phone to get locked again? I bought it in the US and have now moved to India. Will I have to unlock the phone again after this? If so, any tips on how to do it for free?

It did not lock my phone again. I had unlocked it and after the wipe it remains unlocked.

Thanks
It worked with my blackberry 9000

thanks man IT IS WORKING!!!!

Thanks, worked great!!

Muy bien !! Bravo…

The best, nice help.

Excellent advice. It cleared my Storm. Many thanks!

Thank you from Slovakia.

Thank you so much Greg!! You are a genius!!

This is exactly what I was looking for - thank you so much for your helpful tip! You saved me a lot of time.

thank you for this. my berry is being cleaned as i type, just hope it fixes my problem

Thanks. worked like a charm!

any one help with this????

i have got to the point of putting in “blackberry” to reset it but i cant accept or press ok theres no way to actually move on after typing it in any ideas?

For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader

Great for when you accidentally unplugged it during an OS update (*doh*)

Priceless!!!

Please check this blog as well
http://www.mentor-log.blogspot.com/
Hard reset and Soft reset on Blackberry/

http://www.mentor-log.blogspot.com

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Not able to see icons in my BlackBerry some are not visible in the main screen

Blackberry “Wipe-Handheld” command list (at least for my 8800 - same or similar for other models)

Options menu
Security Options
General Settings
Menu
Wipe handheld
Enter password (”Blackberry” or your business-assigned security password)

thanks a million, worked for my pearl as well…

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