Reset A BlackBerry To Factory Defaults

If you have ever tried to change programming or applications settings in your Blackberry and ended up nearly breaking the Blackberry instead, you may need to restore the Blackberry to factory default settings. Instead of requiring you to reload the OS, your Blackberry comes with the option to “wipe” the handheld device using the “Wipe Handheld” option. This is not a well-known feature, but is useful when you need to restore your Blackberry to factory default setting because you changed one too features and found your Blackberry becoming unstable. Using the “Wipe Handheld” command will delete ALL data from your Blackberry, so this should be used only in emergencies, when you purposely want to clear any sensitive data from your phone, or when a factory reset of your Blackberry is in order. This is especially useful when you need to return a Blackberry to your employer, but want to eliminate any personal information stored on it, such as messages, contact information, images, or data from third-party applications.

Here is How To Reset A BlackBerry To Factory Defaults:

To start deleting all the data on your Blackberry, click the Options icon on your BlackBerry home screen.
Then, select Security Options
Next, choose General Settings.
When the General Settings screen appears, hit your BlackBerry Menu key, and then choose the Wipe Handheld option.

You will then see a dialogue box appear to warn you that you’re about to initiate a full device wipe. At this point you need to confirm the reset to Blackberry default settings. You’re also given the choice of including all third-party applications and related data in the wipe. You can choose to keep third-party app information on your BlackBerry, but if you want to delete all the data on your BlackBerry smartphone, click the checkbox to delete third party apps.
Another dialogue box will then appear asking you to type the password BlackBerry, or your business-assigned security password. This will then start the deletion process.

Article Written by

Kelly Clay, author of Blog Without Boundaries, is a freelance writer and lifestyle advisor.


  1. Andrew says:

    Great job that helped me out a lot with my 7130e if($you===’da bomb’) write_comment();

  2. Robert says:

    Thanks for your information on clearing my black Berry it was very helpful

  3. Stephen says:

    Here the information for a Blackberry curve

    * Options menu
    * Security Options
    * General Settings
    * Services
    * Wipe handheld
    * Enter password (”Blackberry” or your business-assigned security password)


  4. Thanks a ton! That worked perfectly!

  5. Nithyanandan Anthony says:

    Thank you so much. This information is very useful for all blackberry users.

  6. WhiteBerry says:

    Thanks, help me before selling my old device.

  7. alexa says:

    I clicked wipe handheld on my 7130e and it said Warning,all application data will be lost! Message service and other services will be disabled. Does that mean that it won’t let me text anyone or do anything? I don’t want to do it and not be able to text.

  8. sk says:

    thanks, a simple google search, a click, and now I’ve got a clean blackberry : )

  9. Tomas Lopez says:

    Muchas gracias, fue de gran utilidad :)

  10. James Bond says:

    you rock, that was perfect for the Pearl (8100) as well.

  11. ravi says:

    thanks! a simple step information provided by you is so much useful to us. thanks again!

  12. Stephen Davis says:

    Thank you very much for your time as you saved me a lot of time!

  13. Shred says:

    Thanks – that works!

  14. Mike says:

    Great post. Really helps!

  15. Dane Sheldon says:

    thanks that worked

  16. Sara says:

    Thank you! Couldn’t have been easier :)

  17. AlexC says:

    Thank you very much
    That workes on 8110 too.

  18. Shantell says:

    Awesome…this worked!!!

  19. Mike says:

    Thanks, worked a treat

  20. Crysta says:

    Thanks – worked like a charm!!

  21. Jennifer says:

    Thanks a ton!! I’m clearing out my BB as I type. :)

  22. tony says:

    Thanks – Works also with the 8310

  23. Doug says:

    This is exactly what I needed to know. Thanks!

  24. Blackberry User 09 says:

    Thanks a bunch that helped, I love when instructions are simple and straight to the point 😉

  25. jessica says:

    ahh thank you so much. i messed up my sms and had no idea how to fix it.

    pretty awesome.

  26. yes! this is why the internet is amazing! I want to sell my blackberry and realize it’s full of photos and crap I don’t need and don’t want to leave on it, I do a google search, click on the first link, and clear concise instructions pop right up. kudos to you yet again!

  27. stephen J says:

    Great stuff, but my phone is locked onto a UK network, and i have moved to the Middle East.. anyone know how I can unlock it to have it accept a local sim card??

  28. Thanks! I am selling my Blackberry so I wanted to be sure all of my information was erased from the phone. This helped alot!

  29. Francisco Ibern says:

    It work perfect on a curve 8100, thanks

  30. James says:

    For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader

    Great for when you accidentally unplugged it during an OS update (*doh*)

  31. Aaron says:

    This worked great on my Curve. I needed to return it – and was able to complete the reset in less than 3 minutes. Be sure to take your memory card out (if you have one) before you do this!

    Thanks for the instructions!

  32. Daniel Daniels says:

    Thanks for the Info.

  33. BlueBerry says:

    help! its like my phone doesn’t save any of my text that i send or receieve. actually i haven’t even been recieving messages and when i send them out, they just delete as if i never sent them. what do i do?!

  34. l giri says:

    thanks guys that worked perfectly

  35. I. ali says:

    That worked. thanks

  36. Gonçalo Cortes says:

    Thanks, work on my 8110

  37. Ruben says:

    Great.,.. that worked for my BB 9000

  38. Jimmy says:

    It work perfect on a curve 8820, thanks

  39. Dwain Donaldson says:

    Thanks a million, worked perfectly for my BB 9000

  40. Alex says:

    This is very useful, and helpful information, but when i wipe the phone will it just erase my information that ive put on it and leave the software? Or will it erase everything and I’ll have to re-download the software?

  41. mike says:

    my blackberry will not come on just a pic of the battery with a red line cross the midle

  42. Israel says:

    Great Job….It was very helpfull i wonder why this is not in the instruction manual

  43. nancy says:

    worked like magic. Thanks..

  44. Ray says:

    Thanks man it worked in my bb 8320 thanks bunch……

  45. theo says:

    cheers for that worked for me :)

  46. Gabe says:

    awesome worked great!!!!

  47. Antonio says:

    This is an incomplete solution, this really doesn’t reset to factory defaults, if you delete an application in the BB, it is lost ‘for ever’, you can’t undelete it. I have had this problem in my job and the solution has been to return the BB to the provider. I follow searching for a solution.

  48. dami says:

    That did my day.

  49. Kurt says:

    WORKS GREAT, it so nice when someone knows how to work BLACKBERRY’s.

    I can’t wait to get rid of it.

  50. Lauren says:

    Thanks so much! I have been trying to find out how to do it! It worked great!!

  51. mychwin says:

    thnx, i always forget thig easy process and end up googling it, HAPPY NEW YEAR!!!

  52. Manish says:

    I agree with Antonio. This is NOT a complete solution. Can someone please explain how to get back the deleted applications or to reset the original applications provided by Blackberry/RIM. It doesnt work with the desktop manager either.

  53. ChuckArt says:

    NOT a complete reset. The profiles still have the pervious user’s settings, even after the “wipe”.

  54. Evhen Karastoyanov says:

    Thank you!!! It works on BB Bold!!!

  55. Happy Dude says:

    Thanks – – Worked perfectly for my 8820

  56. Anon says:

    Thanks for the help!

  57. jj says:

    perfect -thx a lot; after hours of going through the menu it was just a google-click away :)

  58. Brenden says:

    Just what I needed. Thank you.

  59. owen says:

    works – although can take up to 15 mins on a 8310 for some reason. good tutorial tho! thank you!

  60. charly says:

    thanks worked on my 8830!

  61. Lisa Malisch says:

    Thanks that worked well.

  62. indo bb says:

    if u want to restore to it’s factory default u have to reinstall the software…wipe out will not completely reset u’r BB to it’s default

  63. tasha-lea williams says:

    thank you so much!!!!

  64. oggo says:

    Tnx man, worked like a charm

  65. Jhavia says:

    Thank you so much! Very simple and straightforward.

  66. catherine says:

    thanks :)

  67. ched baldivia says:

    thanks, big help, as im selling my blacknberry soon 😉

  68. ched baldivia says:

    thanks, big help 😉

  69. Derek says:

    Good lookin’ out sir.

  70. Randy says:

    Thanks, i looked for half hour before i went online

  71. elaine sham says:

    thank you so much! I really appreciate your info, it helped me big time!

  72. ozomedia says:

    This is June 2009, this blog was created June 2007, good two years later and it’s still so relevant.

    The re-boot is good if your’re selling your phone.
    I had been pondering how to do this and hey presto few minutes googling and there’s ur answer.
    It works on the new Javelin as well……….

    Cheers !!!!

  73. Rob says:

    Thanks – I needed this wipe function and yours blog entry was the first result in Google! Cheers, it worked too.


  74. Quaiser says:

    Thanks… Needed to wipe… Think the installing and uninstalling of various Google Apps stopped them all from working

  75. Bimo says:

    Thanks! thats the greatest post i’ve been searching for!

  76. Eduardo Deboni says:

    Thanks, great help!

  77. Rodney says:

    Will this cause my phone to get locked again? I bought it in the US and have now moved to India. Will I have to unlock the phone again after this? If so, any tips on how to do it for free?

  78. eleni says:

    It did not lock my phone again. I had unlocked it and after the wipe it remains unlocked.

  79. Rukmal says:

    It worked with my blackberry 9000

  80. malty says:

    thanks man IT IS WORKING!!!!

  81. Laurie says:

    Thanks, worked great!!

  82. eliseojavier says:

    Muy bien !! Bravo…

    The best, nice help.

  83. Kit says:

    Excellent advice. It cleared my Storm. Many thanks!

  84. radovan07 says:

    Thank you from Slovakia.

  85. Niebiesky says:

    Thank you so much Greg!! You are a genius!!

  86. Rebecca Grad says:

    This is exactly what I was looking for – thank you so much for your helpful tip! You saved me a lot of time.

  87. eddie says:

    thank you for this. my berry is being cleaned as i type, just hope it fixes my problem

  88. roy says:

    Thanks. worked like a charm!

  89. bb 9500 says:

    any one help with this????

    i have got to the point of putting in “blackberry” to reset it but i cant accept or press ok theres no way to actually move on after typing it in any ideas?

  90. Joe H says:

    For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader

    Great for when you accidentally unplugged it during an OS update (*doh*)


  91. Mentor says:

    Please check this blog as well
    Hard reset and Soft reset on Blackberry/

  92. Mentor says:

    Unable to receive emails in Blackberry

    JVM Error in Blackberry

    Not able to see icons in my BlackBerry some are not visible in the main screen

  93. Tom says:

    Blackberry “Wipe-Handheld” command list (at least for my 8800 – same or similar for other models)

    Options menu
    Security Options
    General Settings
    Wipe handheld
    Enter password (”Blackberry” or your business-assigned security password)

  94. mentldfect says:

    thanks a million, worked for my pearl as well…

  95. Giovanni says:

    Thanks a lot!!! I lost a lot of time trying to reset my BB until I read this post.

  96. James says:

    Thanx a bunch!! works on the storm!

  97. David says:

    thanks alot! help me to save my berry

  98. John says:

    Thank you!

  99. ochin says:

    wow, good information :)
    thanks for share this tips :)

  100. James says:

    This doesn’t wipe things like the Service Book. Also had a corruption on my browser. Tried to delete but doesn’t work. I just want it to be reset like if it had just came out of the box? Any suggestions?


  101. Kate says:

    Very helpful thanks!

  102. april says:

    Thanks a bunch! I started tinkering with the calendar and for some reason it’s not syncing now. This should give me a fresh start! Thank you!

  103. Melissa says:

    Thank you! I’ve been trying to get some pesky apps off for months!

  104. iPaula says:

    Thank you so much! I had just sold my blackberry on ebay and needed to know a quick way to erase my personal info.

  105. letfee says:

    My employer just bought me a blackberry. Little did I realise that the keyboard has a default. Instead of ASDF, it’s QSDF. QWERY becomes AZERTY and the ZXCV becomes WXCV. Should I keep this as a collector’s item or change it?

  106. Junkindatrunk says:

    Hey Letfee that sounds like a French keyboard layout.

  107. sexmachine says:

    I need to do this reset to correct a keyboard malfunction. But because the “b” button is not working as part of the malfunction, I cant type “blackberry” in when my phone requests it. Any ideas anybody?

  108. mrxkiingxme says:

    ok so how do you get rid of the enterprise server or the it policy and all the administration blocks

  109. minaharby says:

    thanks a lot

  110. minaharby says:


  111. Darcy Seel says:

    This worked amazing on my blackberry. thankyou

  112. Natalia Martinez says:

    THANKS ;
    MWAH .. ‘

  113. aks says:

    yo mate ,,,,,perfect