Reset A BlackBerry To Factory Defaults

If you have ever tried to change programming or applications settings in your Blackberry and ended up nearly breaking the Blackberry instead, you may need to restore the Blackberry to factory default settings. Instead of requiring you to reload the OS, your Blackberry comes with the option to “wipe” the handheld device using the “Wipe Handheld” option. This is not a well-known feature, but is useful when you need to restore your Blackberry to factory default setting because you changed one too features and found your Blackberry becoming unstable. Using the “Wipe Handheld” command will delete ALL data from your Blackberry, so this should be used only in emergencies, when you purposely want to clear any sensitive data from your phone, or when a factory reset of your Blackberry is in order. This is especially useful when you need to return a Blackberry to your employer, but want to eliminate any personal information stored on it, such as messages, contact information, images, or data from third-party applications.

Here is How To Reset A BlackBerry To Factory Defaults:

To start deleting all the data on your Blackberry, click the Options icon on your BlackBerry home screen.
Then, select Security Options
Next, choose General Settings.
When the General Settings screen appears, hit your BlackBerry Menu key, and then choose the Wipe Handheld option.

You will then see a dialogue box appear to warn you that you’re about to initiate a full device wipe. At this point you need to confirm the reset to Blackberry default settings. You’re also given the choice of including all third-party applications and related data in the wipe. You can choose to keep third-party app information on your BlackBerry, but if you want to delete all the data on your BlackBerry smartphone, click the checkbox to delete third party apps.
Another dialogue box will then appear asking you to type the password BlackBerry, or your business-assigned security password. This will then start the deletion process.

Article Written by

Kelly Clay, author of Blog Without Boundaries, is a freelance writer and lifestyle advisor.

  • Andrew

    Great job that helped me out a lot with my 7130e if($you===’da bomb’) write_comment();

  • Robert

    Thanks for your information on clearing my black Berry it was very helpful

  • Stephen

    Here the information for a Blackberry curve

    * Options menu
    * Security Options
    * General Settings
    * Services
    * Wipe handheld
    * Enter password (”Blackberry” or your business-assigned security password)


  • Jonathan Bartlett

    Thanks a ton! That worked perfectly!

  • Nithyanandan Anthony

    Thank you so much. This information is very useful for all blackberry users.

  • WhiteBerry

    Thanks, help me before selling my old device.

  • alexa

    I clicked wipe handheld on my 7130e and it said Warning,all application data will be lost! Message service and other services will be disabled. Does that mean that it won’t let me text anyone or do anything? I don’t want to do it and not be able to text.

  • sk

    thanks, a simple google search, a click, and now I’ve got a clean blackberry : )

  • Tomas Lopez

    Muchas gracias, fue de gran utilidad :)

  • James Bond

    you rock, that was perfect for the Pearl (8100) as well.

  • ravi

    thanks! a simple step information provided by you is so much useful to us. thanks again!

  • Stephen Davis

    Thank you very much for your time as you saved me a lot of time!

  • Shred

    Thanks – that works!

  • Mike

    Great post. Really helps!

  • Dane Sheldon

    thanks that worked

  • Sara

    Thank you! Couldn’t have been easier :)

  • AlexC

    Thank you very much
    That workes on 8110 too.

  • Shantell

    Awesome…this worked!!!

  • Mike

    Thanks, worked a treat

  • Crysta

    Thanks – worked like a charm!!

  • Jennifer

    Thanks a ton!! I’m clearing out my BB as I type. :)

  • tony

    Thanks – Works also with the 8310

  • Doug

    This is exactly what I needed to know. Thanks!

  • Blackberry User 09

    Thanks a bunch that helped, I love when instructions are simple and straight to the point 😉

  • jessica

    ahh thank you so much. i messed up my sms and had no idea how to fix it.

    pretty awesome.

  • William Braden

    yes! this is why the internet is amazing! I want to sell my blackberry and realize it’s full of photos and crap I don’t need and don’t want to leave on it, I do a google search, click on the first link, and clear concise instructions pop right up. kudos to you yet again!

  • stephen J

    Great stuff, but my phone is locked onto a UK network, and i have moved to the Middle East.. anyone know how I can unlock it to have it accept a local sim card??

  • SingleGuyMoney

    Thanks! I am selling my Blackberry so I wanted to be sure all of my information was erased from the phone. This helped alot!

  • Francisco Ibern

    It work perfect on a curve 8100, thanks

  • James

    For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader

    Great for when you accidentally unplugged it during an OS update (*doh*)

  • Aaron

    This worked great on my Curve. I needed to return it – and was able to complete the reset in less than 3 minutes. Be sure to take your memory card out (if you have one) before you do this!

    Thanks for the instructions!

  • Daniel Daniels

    Thanks for the Info.

  • BlueBerry

    help! its like my phone doesn’t save any of my text that i send or receieve. actually i haven’t even been recieving messages and when i send them out, they just delete as if i never sent them. what do i do?!

  • Pingback: How to reset a Blackberry to factory defaults « The jZone()

  • l giri

    thanks guys that worked perfectly

  • I. ali

    That worked. thanks

  • Gonçalo Cortes

    Thanks, work on my 8110

  • Ruben

    Great.,.. that worked for my BB 9000

  • Jimmy

    It work perfect on a curve 8820, thanks

  • Dwain Donaldson

    Thanks a million, worked perfectly for my BB 9000

  • Alex

    This is very useful, and helpful information, but when i wipe the phone will it just erase my information that ive put on it and leave the software? Or will it erase everything and I’ll have to re-download the software?

  • mike

    my blackberry will not come on just a pic of the battery with a red line cross the midle

  • Israel

    Great Job….It was very helpfull i wonder why this is not in the instruction manual

  • nancy

    worked like magic. Thanks..

  • Ray

    Thanks man it worked in my bb 8320 thanks bunch……

  • theo

    cheers for that worked for me :)

  • Gabe

    awesome worked great!!!!

  • Antonio

    This is an incomplete solution, this really doesn’t reset to factory defaults, if you delete an application in the BB, it is lost ‘for ever’, you can’t undelete it. I have had this problem in my job and the solution has been to return the BB to the provider. I follow searching for a solution.

  • dami

    That did my day.

  • Kurt

    WORKS GREAT, it so nice when someone knows how to work BLACKBERRY’s.

    I can’t wait to get rid of it.

  • Lauren

    Thanks so much! I have been trying to find out how to do it! It worked great!!

  • mychwin

    thnx, i always forget thig easy process and end up googling it, HAPPY NEW YEAR!!!

  • Manish

    I agree with Antonio. This is NOT a complete solution. Can someone please explain how to get back the deleted applications or to reset the original applications provided by Blackberry/RIM. It doesnt work with the desktop manager either.

  • ChuckArt

    NOT a complete reset. The profiles still have the pervious user’s settings, even after the “wipe”.

  • Evhen Karastoyanov

    Thank you!!! It works on BB Bold!!!

  • Happy Dude

    Thanks – – Worked perfectly for my 8820

  • Anon

    Thanks for the help!

  • jj

    perfect -thx a lot; after hours of going through the menu it was just a google-click away :)

  • Brenden

    Just what I needed. Thank you.

  • owen

    works – although can take up to 15 mins on a 8310 for some reason. good tutorial tho! thank you!

  • charly

    thanks worked on my 8830!

  • Lisa Malisch

    Thanks that worked well.

  • indo bb

    if u want to restore to it’s factory default u have to reinstall the software…wipe out will not completely reset u’r BB to it’s default

  • tasha-lea williams

    thank you so much!!!!

  • oggo

    Tnx man, worked like a charm

  • Jhavia

    Thank you so much! Very simple and straightforward.

  • catherine

    thanks :)

  • ched baldivia

    thanks, big help, as im selling my blacknberry soon 😉

  • ched baldivia

    thanks, big help 😉

  • Derek

    Good lookin’ out sir.

  • Randy

    Thanks, i looked for half hour before i went online

  • elaine sham

    thank you so much! I really appreciate your info, it helped me big time!

  • ozomedia

    This is June 2009, this blog was created June 2007, good two years later and it’s still so relevant.

    The re-boot is good if your’re selling your phone.
    I had been pondering how to do this and hey presto few minutes googling and there’s ur answer.
    It works on the new Javelin as well……….

    Cheers !!!!

  • Rob

    Thanks – I needed this wipe function and yours blog entry was the first result in Google! Cheers, it worked too.


  • Quaiser

    Thanks… Needed to wipe… Think the installing and uninstalling of various Google Apps stopped them all from working

  • Bimo

    Thanks! thats the greatest post i’ve been searching for!

  • Eduardo Deboni

    Thanks, great help!

  • Rodney

    Will this cause my phone to get locked again? I bought it in the US and have now moved to India. Will I have to unlock the phone again after this? If so, any tips on how to do it for free?

  • eleni

    It did not lock my phone again. I had unlocked it and after the wipe it remains unlocked.

  • Rukmal

    It worked with my blackberry 9000

  • malty

    thanks man IT IS WORKING!!!!

  • Laurie

    Thanks, worked great!!

  • eliseojavier

    Muy bien !! Bravo…

    The best, nice help.

  • Kit

    Excellent advice. It cleared my Storm. Many thanks!

  • radovan07

    Thank you from Slovakia.

  • Niebiesky

    Thank you so much Greg!! You are a genius!!

  • Rebecca Grad

    This is exactly what I was looking for – thank you so much for your helpful tip! You saved me a lot of time.

  • eddie

    thank you for this. my berry is being cleaned as i type, just hope it fixes my problem

  • roy

    Thanks. worked like a charm!

  • bb 9500

    any one help with this????

    i have got to the point of putting in “blackberry” to reset it but i cant accept or press ok theres no way to actually move on after typing it in any ideas?

  • Joe H

    For a more drastic reset, plug in your BlackBerry to the computer without the battery and run the AppLoader in C:\Program Files\Common Files\Research In Motion\AppLoader

    Great for when you accidentally unplugged it during an OS update (*doh*)


  • Mentor

    Please check this blog as well
    Hard reset and Soft reset on Blackberry/

  • Mentor

    Unable to receive emails in Blackberry

    JVM Error in Blackberry

    Not able to see icons in my BlackBerry some are not visible in the main screen

  • Tom

    Blackberry “Wipe-Handheld” command list (at least for my 8800 – same or similar for other models)

    Options menu
    Security Options
    General Settings
    Wipe handheld
    Enter password (”Blackberry” or your business-assigned security password)

  • http://n/a mentldfect

    thanks a million, worked for my pearl as well…

  • Giovanni

    Thanks a lot!!! I lost a lot of time trying to reset my BB until I read this post.

  • James

    Thanx a bunch!! works on the storm!

  • David

    thanks alot! help me to save my berry

  • John

    Thank you!

  • ochin

    wow, good information :)
    thanks for share this tips :)

  • James

    This doesn’t wipe things like the Service Book. Also had a corruption on my browser. Tried to delete but doesn’t work. I just want it to be reset like if it had just came out of the box? Any suggestions?


  • Kate

    Very helpful thanks!

  • april

    Thanks a bunch! I started tinkering with the calendar and for some reason it’s not syncing now. This should give me a fresh start! Thank you!

  • Melissa

    Thank you! I’ve been trying to get some pesky apps off for months!

  • iPaula

    Thank you so much! I had just sold my blackberry on ebay and needed to know a quick way to erase my personal info.

  • letfee

    My employer just bought me a blackberry. Little did I realise that the keyboard has a default. Instead of ASDF, it’s QSDF. QWERY becomes AZERTY and the ZXCV becomes WXCV. Should I keep this as a collector’s item or change it?

  • Junkindatrunk

    Hey Letfee that sounds like a French keyboard layout.

  • sexmachine

    I need to do this reset to correct a keyboard malfunction. But because the “b” button is not working as part of the malfunction, I cant type “blackberry” in when my phone requests it. Any ideas anybody?

  • mrxkiingxme

    ok so how do you get rid of the enterprise server or the it policy and all the administration blocks

  • minaharby

    thanks a lot

  • minaharby


  • Darcy Seel

    This worked amazing on my blackberry. thankyou

  • Natalia Martinez

    THANKS ;
    MWAH .. ‘

  • aks

    yo mate ,,,,,perfect