This guide is intended equally for technical IT staff, voice system managers, and CIOs. It describes the technical issues decision makers will need to understand as they set out to build a winning IP telephony business communications strategy.

IP telephony (IPT) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management. It is precisely these features that make this rapidly-maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations. This 90-page IP Telephony Guide is intended equally for technical IT staff, voice system managers, and CIOs, and describes the typical components and features of an enterprise telephony system.

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