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Using The Windows XP Fax Service (Part III)

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In the previous installments of this article I showed you have to install and configure the Fax Service in Windows XP as well as how to send faxes. In order to receive a fax you must have selected the Enable Receive when you were configuring the Fax service. Also, if your Windows XP computer is configured to automatically receive faxes, it will attempt to answer the fax line without your intervention. The Fax Monitor will open as soon as an incoming fax is detected.

To manually receive a fax:

  1. Click Start, point to All Programs, Accessories, Communications, Fax, and click the Fax Console.

  2. From the File menu, click Receive a fax now. The Fax service will attempt to receive the incoming fax.

If you have a dedicated fax machine, it will more than likely give you the status as it is sending. For example, if the fax is several pages, it will tell you how many of those pages have currently been sent. You can do the same thing if you send a fax using the Fax service in Windows XP.

You can view the status of your faxes using the procedure listed below.

  1. Click Start, point to All Programs, Accessories, Communications, Fax, and click the Fax Console.

  2. In the left pane, expand Fax. You will see four different folders:
    • Incoming - Contains the faxes that are in the process of being received.

    • Inbox - Contains all the faxes that have been received.
    • Outbox - Contains the faxes that are scheduled to be sent.
    • Sent Items - Contains the faxes that have already been sent.
  3. Select the appropriate folder.
  4. In the right pane, right click the appropriate fax and click Properties.
  5. You can view the status from the General tab.
  6. Click Close.

[tags]windows,xp,word,diana huggins,fax service[/tags]

One Comment

There are a few issues with the XP fax tool. It takes a bit getting used to.
If you use it a lot, you may want to put a shortcut on your desktop to the folder that holds your faxes. On my (XP Home) system, it defaulted to
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\SentItems
and the inbox is here:
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Inbox

To put a shortcut on your desktop from either of these (or any other folder), browse there in Windows Explorer. Right-click the folder and click Send To > Desktop (create hortcut).

Some people have seen that dialing rules they’ve set are not being followed.

To resolve this issue, type the telephone numbers in ‘canonical’ format:
+Country/RegionCode (AreaCode) SubscriberNumber

For example, this is the format for a phone number in the United States in canonical format:
+1 (nnn) nnn-nnnn

Take a look at Microsoft Knowledge Base, at
http://support.microsoft.com/kb/318575/en-us
and
http://support.microsoft.com/kb/247192/en-us

The number has to be entered exactly as shown, with the “+” sign, spaces around the area code and a hyphen after the third digit in the number.

Once it’s all set up, you can fax from any application that you can print from.
Click ‘Print’, and in the print dialog box, click Fax in the ‘Printer, Name’ drop down box.

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