Ontrack Data Recovery Launches Ontrack Online

Ontrack Data Recovery has announced the release of Ontrack Online, an industry-unique online information tool that provides customers with continuous, real-time progress updates on their data recovery service. Accessible 24/7, Ontrack Online tracks progress from the beginning of the recovery process all the way through completion.

“We understand that in every data loss situation, there is a client plagued with fears of irreparable data loss and related consequences,” said Todd Johnson, vice president of Data Recovery Operations for Ontrack Data Recovery. “The more information we can provide the customer on the status of their recovery, the better the customer can plan for the outcome and resume normal operations. Ontrack Online is meant to put our clients’ minds at ease during this process by providing a real-time, convenient and easy-to-use Web-based tool to access comprehensive information about the status of their recovery job whenever they need it.”

Through a secure login, Ontrack customers can access Ontrack Online to track their job from the initial evaluation all the way through the completion of the recovery service. Customers also benefit from the ability to utilize this interactive resource to streamline communication by allowing quick access to the recovery representatives and engineers dedicated to their data recovery job. As a result, Ontrack Online provides more options to customers and empowers them to become more actively engaged in the recovery process - making the overall experience a positive one.

Ontrack Online is available now for every recovery job in the US, Canada and Australia at no additional cost.

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