For better or worse, I’d estimate well over half of my customers are using Dell PCs. Some time ago, I found that I can track all my customers’ Dell equipment on the Dell support Web site. You create your account on the site, then you can add equipment under the “My Systems and Peripherals.”

If you have a Service Tag from the PC, enter it in, and you can find out all sorts of great information, including warranty status. I’ve made it standard practice whenever I onboard a new customer that has a Dell PC to immediately add it to my library of systems under my account. I’ve even saved people a few bucks by discovering that a hardware repair was still covered by an extended warranty that they’d forgotten about. So check it out if you have a lot of Dells in your life!

Dell branded products can be purchased with a minimum of either a 90-day or a one-year limited warranty1 for coverage of defect in materials and workmanship. In addition, extended warranties can also be purchased that extend the duration of your original limited warranty. To find out the warranty period for your product, refer to your invoice or use the tools on our support page to assist you. The terms of the limited warranty applicable to your Dell branded product, can be found here. In addition to the limited warranty for your system or peripheral, a variety of service options are available so that you may customize service purchases according to your needs. Click here to learn more about the Dell Solution Center.

Usage or “How To” Support - Dell offers assistance for questions outside the hardware warranty on how to use Dell products factory-installed software by purchasing Dell’s HelpDesk options on a incident or annual contract basis. For more information on these service offerings, please see HelpDeskExternal link. [Dell]

Tags: dell, service tag, support, extended warranty, service options