Managing Help Desk And Support Personnel Access

In the latest issue of The Remediator Security Digest, we’ve reached the conclusion of the security gumshoe series. In the final chapter, does Elisa capture the culprit? Does she survive or end up joining Chip in the afterlife? Read on and find out. There are also links to the past episodes and the summary of the whole durn thing.

There is one tricky aspect about deciding how much access to give the help desk, the definition of their roles. Help desk personnel have different responsibilities in different organizations. In spite of this challenge, readers provide well-rounded solutions that should help all organizations.

In reading your feedback, another problem area repeatedly pops up: educating users. We hope a few of you have found success and you’re willing to share your stories. Of course, we realize the importance of security and company proprietary information - you don’t have to share specifics, and we respect your anonymity.

[Read the issue]