QBQ!
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The November issue of eNewsletter Journal went out today. A reader alerted me to an embarrassing mistake and how the order form for the blog needs improvement.
Rather than doing what comes naturally for many of us and getting on the defensive and pointing fingers (especially since I could not find the typo, but I am sure I’m looking on the wrong page or something), I applied QBQ! The Question Behind the Question: Practicing Accountability in Work and in Life and apologized, thanked him as sincerely as possible, and provided him with a complimentary copy of a product. [Read the story and the follow up]
