28 Confessions Of A GameStop Shift Supervisor

FIrst, some elementary spell checking and grammar usage would be good.

Second, why should a customer have to ‘tiptoe’ at a store because the store has ridiculous policies?

Third, these stores function only because of the idiots who shop there. Since they do, it follows that the idiots deserve what they get.

and last, if your friend doesn’t like explaining why the store she works for makes stupid and unreasonable demands of her, or dealing with customers frustrated with having to tolerate the sub-cretin ‘bots’ that work there, she could always get a job elsewhere.

Also, the problem of open stock would not be so much a problem if the staff could keep the entire package together while it resides in the back room. Also keeping their grubby fingerprints off the CDs would be a nice touch.

You just haven’t lived until you get one of the above discussed sub-cretins telling you that you really don’t need the serial number for a game, and that scratches on the disc are to be expected.

Perhaps if you had shopped there once (that was all it took for my son and I) you would understand the perspective of the customer, and would not need to write about things you obviously don’t understand.

First, you screwed up your grammar on your very first word. See? I can be picky about little things too ;P

Second, don’t quote me as saying TipToe when I never said it. I said customers could be a little more courteous to employees. I know a lot seem like idiots, and honestly some are. Also, what ridiculous policies? Almost everything in that list is in benefit to the consumer. The only one is the quota system in place for employees. It’s a little strict, yes, but every job has its requirements.

Third, what gives you the right to declare that everyone that shops there is an idiot? You even state you went there once. Does that make you an idiot?

Finally, I never said she didn’t like explaining it. She does, but a lot of customers wont take the time to listen and demand that the order be completed so they can get out of there. Honestly, you strike me as one of those people. She loves this job, and doesn’t want to go out looking for another one. I hope that’s OK with you?

As stated, stores are required to open 1 box to display the box. They will give a sealed one more than likely, but if its the last copy you will receive the gutted one.

When you buy something USED, and not refurbished, yes, scratches are to be expected. It would cost more to actually repair the disk then it would to just buy a new one. So why bother? If its that big of an issue for you, shell out the extra $5 and get it new! A game also can be looked up in the database, a serial number is NOT required to process it.

I have shopped at GameStop a lot, and can say I am rather satisfied. You sound like you went there once, had ONE bad experience, and literally said ‘Screw this I’m leaving!’

I understand plenty. I have shopped there. I work in customer service so I have to put up with people all the time. The customer is not always right, and you need to stop acting like freaking royalty.

I have been in sales for many years, so I know a little about customer service.

The first word was a typo, which would be a spelling error, not grammar.

My son has gone back several times, and each time I tell him that he is acting stupidly, as the outcome from his visits has NEVER been good. Still, his friends are convinced that there is some reason to go back. They are concerned with getting ‘exclusive’ materials, such as special editions. While this may occur, it is hardly worthwhile to take the abuse and stupidity of the employees for this. But that is youth. (Again, a large part of why these places continue to exist - they rely on the ignorance of the young customer, and also their impatience, which if not manifest, the place would shrivel and die. A small bit of patience to wait for something from Amazon, or Buy.com, and the GameStops of the world would be out of business.

As far as scratches, I was talking about merchandise being sold as new - having been ‘protected in the back room, along with having no serial number page, and fingerprints to go with the scratches on the ‘new’ disc. Clearly the employees were playing with the ‘new’ item, and were not successful at hiding the fact. ( from conversations with my son’s friends, this seems to occur a lot of the time)

WTF? A serial number is required to play many of the games - do you have even one glimpse of a clue? Why else would I mention it? My son has had a friend purchase a game from GameStop, a ‘new’ one that was opened, with the contents in back, go home to play, and had the validation engine for that game refuse to validate, as the serial number was already in use. (Again, the employees were helping themselves, because the game box had been opened). For this practice alone, it is surprising that no one has had an expose ( not sure in this editor how to get a diacritical accent aigu - but the final e should have one, so don’t carp about it) detailing the shoddy business practices.

As for the customer, we both know he/she is not always right, but we both SHOULD KNOW ( I know I do) that you damn well better treat him/her/ that way, if you wish for your business to remain healthy.

Not royalty, just an informed customer, with better things to do than put up with the stupidity of GameStop.

Let me provide you a heads up about Game Stop that most customers are not aware of.

First and formost it is a numbers game period. Does not matter what you need to do to get those numbers, just get them.

As for employee treatment, it is bad. Managers are treated as if they were barely able to think, watched on video, left with NO coverage even for a bathroom break. Coroprate will do anything to make a buck. That was not the way with EB.

The staff at Game Stop for the most part are probably good people when they start, but the way to company forces policy on them to make the numbers, is whay you as consumers get on the customer end.

You have to wonder about a company that is rumored to have a 70%+ turn over rate. Managers, assistant managers frequently leave just based on frustration with not having enough staff, the poor treatment by upper management, etc.

However if you are not treated properly, if you see something that is not legal, turn it in, not only to Game Stop who may or may not bother other than to blame a manager and terminate them, but call MS, call Sony, etc.