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United Airlines’ New Baggage Fee

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United Airlines has a unpleasant surprise for travelers. It is a new fee for checked luggage:

“CHICAGO (Reuters) - United Airlines’ said on Tuesday its new $25 fee to check a second bag offers “customers choice, flexibility and low fares,” but travelers were not buying the explanation and took to blogs to protest.”

link: New UAL bag check fee ruffles travelers’ feathers

This announcement has caught some travelers by surprise. And, if the hostility and acrimony of online postings are any indication, United Airlines is going to see customers looking for alternative travel arrangements. The customer will protest by spending the travel dollar elsewhere. People are angry with this new fee.

Catherine Forsythe
Director of Operations
FlyingHamster:  http://flyinghamster.com/

[tag]united airlines, baggage, fees, customers, protest[/tag]

4 Comments

The airlines don’t seem to realize that many people like to feel more at home when they travel. They like to have more personal items around them when they are away…not less. By restricting the amount of stuff people can take with them, fliers are increasingly forced to find alternative means to accomplishing their desire to feel more at home when they are on the road.

John

http://www.ownerslocker.com

I think that this is a positive thing. Airlines need to find ways to offset increasing fuel costs. If you bring more items it costs them more in fuel to transport them. Greater net weight results in more fuel used.

Why should the person who has only a 10 lb. travel bag be charged the same as someone with 2 checked 50 lb bags, a 35 lb carryon bag and a 15 lb “personal item”? If you want to bring more fine, but why should I have to pay higher fares so you get to lug along an extra 140 lbs. for free? I don’t have the same view about a person’s size. One person that takes one seat should pay one fare. But what you carry along is another matter. I am a former Comair ramp employee.

jcas50 makes two valid points. On the weight side, I guess the airlines don’t want to spend time weighing every bag to charge based incremental differences in weight, but that would be more fair. As for the fuel savings, that sounds reasonable and you think that United would have included that as an offsetting benefit when they announced this. Spirit did it instead.

The rule about extra bags is pretty stupid. Passengers now max out with the carry on and one other item. Check out the overhead bins on American Airlines flights. FULL FULL FULL. It takes a lot longer to load and unload. The aisles are packed. I will avoid these airlines.

What Do You Think?

 
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