Because I have had repetitive problems with broadband speed, I have been curious as to what frustrations other broadband users have been experiencing. The article by James Andrews for MSN Money shows that I am not alone. We frustrated broadband users are legion:

“…Consumers spend £31 million a year calling broadband technical helplines, figures from comparison service uSwitch.com reveal. Call charges can be up to 50p- a minute, and the average customers spends six minutes of each call on hold and up to 51 minutes and three calls getting a problem fixed, uSwitch says. Network connection problems are the most common reason to complain…”

link: The 7 biggest broadband rip-offs

Fortunately, I do not have to pay for the technical assistance - or so-called assistance. If I did have to pay, I think there would criminal lawyers involved. Nevertheless, the points that Mr Andrews raises are a good guideline to broadband pitfalls… and just plain lies.

Catherine Forsythe

Tags: broadband, rip-offs, lies, frustrations, james andrews