Sprint-Nextel Eliminates Complaining Customers
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It must be a new age approach to dealing with customers - antagonize them even more. Obviously, Sprint-Nextel does not like spending too much time on the customer service aspect of their business:
“Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make “unreasonable requests.”"
link: Sprint Cuts 1,000+ Customers For Excessive Complaining
Perhaps Sprint-Nextel might consider that these customer are providing valuable feedback. With this information, the company could focus on improving service. There might be a thousand plus customers who are complaining but one wonders how many are enduring silently, until their contracts terminates.
Remember the good old days when business spoke of quaint things like ‘customer satisfaction’, ‘the customer is always right’, ‘the customer is the reason we are here’… can over a thousand plus complaining customers be all wrong?
Catherine Forsythe
Tags: sprint-nextel, customers service, complaints, disconnection, feedback, cell phones, contracts
One Comment
Lon
December 19th, 2007
at 4:13pm
I am in charge of an account with over 50 phones for a small city. We use Nextel phones for all departments. They are such a pain to deal with on the phone. I first have to give my info to a computer, then to the first human who cannot help me and transfers me to a second that asks me all the same information again. That is if the first does not hang up on me. Their service is the worst. I wish we could switch to a different provider, but they are probably all the same. I currently am on the phone with them to active a replacement phone, and it has been over an hour.
I HATE SPRINT/NEXTEL