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Why you shouldn’t trust Hotmail to receive your email

Aggressive “spam-filtering technology” deployed by Microsoft is apparently causing a whole lot of legitimate email to vanish into a blackhole before you ever see it. According to sysadmins, the company is taking a very relaxed attitude towards making sure email that complies with published standards gets through to the more than 250 million Internet users that reply on Hotmail to provide them with email.

The SourceClosed article describes that:

Thanks to the aggressive filtering technology employed by Microsoft to guard its mailservers, huge numbers of email messages intended for Hotmail mailboxes disappear into a blackhole every day - never to be seen by actual email users of the system. In my experience these messages have included family photos, correspondence from trusted business associates on my contact list, service messages from Web 2.0 services I have elected to participate in, even short loving messages from my girlfriend ended up in the blackhole.

If you use Microsoft Hotmail for anything beyond signing up for web services, you may want to check out the full updated article over here.

8 Comments

I agree with you. At times I may go a day or two with 1 or 2 emails in my account. Then all of a sudden I get 7 or more. I should note that most of these are supposedly daily emails from known sites. Even people I’ve email on Hotmail have said they have not received my email up to 2 days later or not at all! And some people have wondered why they’ve never heard from me or me from them. This is no way to provide a service! Now I use my Yahoo mainly for day-to-day. At least with Yahoo I get the chance to correct things with the now renamed Spam folder.

Interestingly, I get exactly the opposite effect from Hotmail (now Live Mail). I find I get multiples of some mails, and that the amount of junk mail I receive is high - which is ok, as I prefer to err on the side of getting more than deleting anything important.

I have 4 Hotmail/LiveMail accounts, and one is a Hotmail PLus acount, which I have had for 10 years.

If you have read any of my pieces here, I rake MS over the coals whenever possible, but I also give ‘attaboys’ when deserved, and I am very happy with the mail service. In fact, although I had read about Sender ID, and loathed it, I thought it had been simply tossed aside as another poor attempt by MS to contol the market.

Also, since e-mail servers is something I almost never deal with, I was under the impression that the refusal by some places to accept MS held addresses was simply the ease with which one can obtain one, and those places wishing to avoid the traffice generated by a perceived ‘throwaway’ address.

The problem is you don’t necessarily know how much legitimate email has been lost through the Microsoft email filtering blackhole because you never see it.

Some web services do block Hotmail for the reasons you mention. But many others are also blocking Hotmail sign ups because vast quantities of email never gets close to reaching their intended recipients. And those service providers have simply given up trying to work with Microsoft to solve email delivery problems.

Feel free to do a little more web research on this subject if you don’t believe what I’m writing about is a very real problem. There’s plenty of reading material on the Windows Live Mail support groups, various sysadmin sites and mailing lists, networking and web hosting communities if you feel like digging a little deeper.

Very nice article, i believe i will sign up for a new email and see how i like that, I will most likely wait for my college email though..

Jonathan The Great

June 4th, 2008
at 1:10am

Hotmail is aweful right now.
I run a mail server, and I am able to get my mail through
to aol and google without problem.
But hotmail has been a pain in the butt,
and no emails show up.
I emailed their NOC, and no response.

I run qmail, and the mailserver reported a success to hotmail,
and hotmail said it was queued. But nothing gets delivered to my box. It has been over a week now.

I am no spammer either, and have never sent spam in my life.

Sorry, but microsoft messed up big time.

[...] on blogs like mine. Given my earlier posts on the Windows just works myth, and my reasons why everyone should ditch Windows Live Hotmail immediately, I imagine my ‘friends’ in Redmond have a different picture of [...]

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