Twitter

Note: The article I am referencing in this blog post can be read here.
I came across this news story this morning and initially did not think anything of it, as I know that Southwest Airlines has one of the more aggressive “over–weight passenger” seating policies. However, after reading the entire article, I became quite [...]

Twitter has given a human face to an industry that has sometimes become cold when it comes to customer service. I am speaking of the airline industry. Almost all the major airlines are using Twitter for advertising and customer service purposes. Of course, some are doing a much better job then others. Why should you [...]