A lot of (if not most!) small business owners are not tech savvy – and in fact, most are totally non-technical – and do need extra help when it comes to managing their IT assets and fully integrating them into their businesses efficiently. Many don’t comprehend just how devastating catastrophic data loss, security breaches and other compromising situations (even just power outages and natural disasters!) can be and thus often don’t have a clear technology plan in place. Because many don’t have internal IT departments, they really would benefit from the help of a qualified IT professional that can handle the complex problems of small businesses (and you’re right – this quiz certainly does not go into enough detail). I think Microsoft has often wavered between creating products that can supposedly be installed by anyone with any sort of background and used quickly without the help of an IT consultant or solution provider (Small Business Server is a good example of such a product) and creating really complicated systems that need extra support. Securing hardware and software for a small business is not only about getting it, installing it and taking extremely basic security measures. It’s about making sure you are proactively monitoring and using it to its fullest and often when you’re talking about non-technically-minded people that means investing in a qualified professional to advise and help manage tech assets.