eBay Is Not Allowing A Seller To Give Negative View
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Online auction site eBay has said its to edit its feedback system and will ban sellers from leaving negative comments about buyers. EBay said problems were occurring, and slowing down trade, when buyers left negative comments about sellers who then retaliated with their own views. From May, those selling on eBay will not be able to leave neagtive or neutral feedback about buyers. In a message, ebay founder Pierre Omidyar said: “By creating an open market that encourages honest dealings, I hope to make it easier to conduct business with strangers over the net.
“Now, we have an open forum. Use it. Make your complaints in the open. “Better yet, give your praise in the open. Let everyone know what a joy it was to deal with someone. Above all, conduct yourself in a professional manner.”
Critics of the changes argue that by taking away a seller’s right to complain about a problem buyer they will have very little recourse for action when a sale goes wrong.
Why This Change?
Because many buyers would not leave negative comments for fear that sellers would retaliate. As a result, buyers and sellers may not get a fair picture of what is actually happening between trading parties.
The changes aim to “improve the overall customer experience”, eBay said.
2 Comments
Seth
February 7th, 2008
at 1:31pm
That is odd. I base my decisions off of feedback from previous buyers. I have had some bad experiences on ebay with bad sellers.
CobraCommandrew
April 23rd, 2008
at 9:59am
This is great news! I am dealing with a seller right now (vendorsbooth) who deserves a neutral feedback at best due to the fact that he sat on an item for over a week before finally shipping it. However, he has a history of retaliating against even neutral feedback by leaving a negative. I’d rather not leave the guy feedback at all than risk having my own reputation tarnished. If the buyer has fulfilled their end of the bargain by making prompt payment, then I think it is fantastic that they will be protected from this kind of feedback abuse. Thanks, eBay!