I have been in the wireless industry for coming up on 10 years now in numerous jobs, mostly technical support and customer service. In that time I have seen some rather shady and down right unlawful actions by both company owned store retailers and authorized dealers alike. Whether you are a long time customer looking [...]
Well, the time is upon us. Winter is here and it’s going to get cold for just about everyone. If you live in Hawaii or another year round warm area then you can skip this post.
The Energy Information Administration forecasts that the average household will spend $928 on heating their home this winter. You could [...]
As a technical support and customer service agent for the wireless industry, I get up to 60 calls in an 8 hour period from customers that are having problems with their phones. No signal, interference, echoing and other issues are common. My intentions for this post is to help you solve these issues without having [...]
What are the most common problems experience with cell phones? As a technical support rep with AT&T I get calls every day with numerous issues, some are original but most are the same thing over and over again. Below are some of the most common problems i get and the fix:
1. I cannot send text [...]
As most of the regular readers know, I work as a tech support rep for AT&T Wireless. Lately we have been getting more than usual calls which causes longer than normal hold times for our customers. I am guessing at least 40% of those calls could be avoided by using “self service” options. I thought [...]
We all know that calling customer service can be a rather stressful experience, no matter what company you are calling. As a technical support rep for AT&T, I get 40 - 50 calls per day. Some of those calls upset me to no end. Here are some tips of what NOT to do when calling [...]
Every day at work I see cell phone bills that are higher than they need to be, allot of them over due and close to disconnection. Here are a few tips that I have learned over the years to lower your cell phone bill.
RESPECT YOUR RATE PLAN
Your rate plan is probably the most important part [...]
My previous post struck a nerve in me and I realized that being a technical support rep, I can offer some inside tips on how to call in to customer service with as little pain as possible.
1. Have your ducks in a row: Before you even pick up the phone, be sure to get as [...]
My brother-in-law owns and operates a construction company, which he took over from his father some 10 years ago. We were talking the other day and the subject of home repair came up. He was telling me about how con-artists take advantage of people and cited a few examples. I thought they would make a [...]
This is a list that I will be sending to Chris Pirillo in the near future. Cell phone companies charge for everything from information (up to $1.79 per call) to downloading ring tones. this is a list of things you can do with your cell phone completley free of charge. Ok, so it does use [...]
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