We all know that calling customer service can be a rather stressful experience, no matter what company you are calling. As a technical support rep for AT&T, I get 40 - 50 calls per day. Some of those calls upset me to no end. Here are some tips of what NOT to do when calling [...]
My previous post struck a nerve in me and I realized that being a technical support rep, I can offer some inside tips on how to call in to customer service with as little pain as possible.
1. Have your ducks in a row: Before you even pick up the phone, be sure to get as [...]
My previous post struck a nerve in me and I realized that being a technical support rep, I can offer some inside tips on how to call in to customer service with as little pain as possible.
1. Have your ducks in a row: Before you even pick up the phone, be sure to get as [...]
This evening I heard Chris Pirillo’s mother-in-law talk to him about her experience with Dell’s Technical Support. I will embed the video when it becomes available if you care to watch and listen. It is long, but it raises allot of questions and concerns over how the end users are treated by not only Dell but [...]
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