Those of you who are like me and are in the customer service field know that it can be a stressful and demanding job. We had an infomral meeting the other day at work that discussed how to provide exceptional customer service and I wanted to share the main points with you.
Attitudes, Motives and Values [...]
This post was intended to be simple tips but has turned into more of a rant from a customer support agent. Don’t take anything said here personally. I try 110% to give each customer exceptional service and strive to let each one know they are special to me. Customers like you pay my salary and [...]
We all know that calling customer service can be a rather stressful experience, no matter what company you are calling. As a technical support rep for AT&T, I get 40 - 50 calls per day. Some of those calls upset me to no end. Here are some tips of what NOT to do when calling [...]
My previous post struck a nerve in me and I realized that being a technical support rep, I can offer some inside tips on how to call in to customer service with as little pain as possible.
1. Have your ducks in a row: Before you even pick up the phone, be sure to get as [...]
How many times have you contacted a customer support person for a question or help with an item that you did not understand how to work? Have you noticed how most of them talk to you like you are stupid? As a technical support rep for AT&T Mobility (Formerly Cingular), I find myself speaking with [...]
Recently I ordered a few things from Newegg, which if you don’t know is an online computer parts/accessories store. I ordered the items and chose standard shipping (which was free in my case) and I received the items the very next day! The packaging was superb, obviously very carefully packed to protect the items. The [...]
This evening I heard Chris Pirillo’s mother-in-law talk to him about her experience with Dell’s Technical Support. I will embed the video when it becomes available if you care to watch and listen. It is long, but it raises allot of questions and concerns over how the end users are treated by not only Dell but [...]
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