cell

This post was intended to be simple tips but has turned into more of a rant from a customer support agent. Don’t take anything said here personally. I try 110% to give each customer exceptional service and strive to let each one know they are special to me. Customers like you pay my salary and [...]

As you know, there are numerous cell phone providers out there today.  AT&T, Verizon, Sprint and T-Mobile are the big dogs in the USA.  Others, such as Cricket are sitting on the side lines but making it work.
With so many choices it is hard to decide which provider to go with.  They all dangle sweet [...]

As a technical support and customer service agent for the wireless industry, I get up to 60 calls in an 8 hour period from customers that are having problems with their phones. No signal, interference, echoing and other issues are common. My intentions for this post is to help you solve these issues without having [...]

As some of you know, I work for AT&T as a technical support rep.
Recently laptop computers, most notably Dell, has started integrating 3G data cards into their devices. Since that time I have begun thinking about how this will effect the consumer and what transitions they will have to make.
At first glance I thought this [...]

This evening I heard Chris Pirillo’s mother-in-law talk to him about her experience with Dell’s Technical Support.  I will embed the video when it becomes available if you care to watch and listen.  It is long, but it raises allot of questions and concerns over how the end users are treated by not only Dell but [...]

Today at work I got more than one call from customers with old TDMA (Analog) cell phone service.  These customers signed up in 1996 or before and are still using the same dinasaur of a phone.  That is, until now.  The time has come for cell phone companies, including ATT, to turn off thier old [...]

Mobile phones are only as portable as its power source. When it comes to battery life, there are two separate, but connected, considerations: how to make the battery last longer between charges, and how to prolong the overall life of the battery. Today I will cover both.
1. Turn the phone off: This [...]

Another common issue I get at work is voice mail. This is usually a very easy call because voice mail is not hard to troubleshoot. Here are some ways to do it without calling customer service, please keep in mind that these are all AT&T specific. Other carriers may vary.
Symptom: When I [...]

Today I thought I would try and pick a few cell phones as the “best” from 2007. You may think that the iPhone is hands down the best phone that debut in 2007, and it’s an awesome device, but others have definitly had thier moments and contributions to the year as well. Others [...]

Cell phones were originally made to simply allow you to make phone calls without tying you to one place. They are now a way of life, something allot of people consider indispensable. Almost everything can be accomplished with them. Checking email, reminders for important dates, digital photos, messaging, and much more.
You can [...]