Most of us have experienced this. You get your cell phone bill and see odd charges from places like “Thumb Play” for $9.99. Where did this come from? You never authorised this charge! You immediately contact your service provider and call foul.
Here’s what’s going on. Every service provider has agreements with third party providers that [...]
This is a rough draft and will be expanded upon before the end of my course. Just thought I would post it here for your comments.
Today, cell phones have become a necessity rather than a luxury. The history of the cell phone can be traced back to the early ’40s. It was then that [...]
As a technical support and customer service agent for the wireless industry, I get up to 60 calls in an 8 hour period from customers that are having problems with their phones. No signal, interference, echoing and other issues are common. My intentions for this post is to help you solve these issues without having [...]
Blackberry has announced the release of its fist flip phone. Dubbed the “Blackberry pearl Flip 8820″ its features include an EDGE based mid-range phone with WiFi (b/g), Bluetooth 2.0, a SureType Qwerty keyboard and a large QVGA internal screen as well as the pre-requisite secondary external LCD making it easy to preview emails, text messages, [...]
As most of the regular readers know, I work as a tech support rep for AT&T Wireless. Lately we have been getting more than usual calls which causes longer than normal hold times for our customers. I am guessing at least 40% of those calls could be avoided by using “self service” options. I thought [...]
Cords, cords cords. In today’s world, electronic devices almost define us. Along with them goes corded chargers. Since companies love to sell you accessories, they are all proprietary, meaning you have to have one for each of your devices. I have a box full of wall chargers and I haven’t got a clue what they [...]
So, how do you make your iPhone stand out among all the others? Simple, coat it in gold!
Goldstriker, who brought to you the precious metal iPods, has coated the iPhone in your choice of 24K for $1,500 or 18K White Gold for $1,700
Still not pricey enough for you? Austrian designer and jeweler Peter Aloisson has [...]
According to the workplace rumormill, the BlackBerry Bold release has been delayed until mid-August. Apparently some issues arose with low battery life and overheating. RIM is working out those kinks.
It says a lot about them to fix a problem rather than sell a bad phone. I’ve always liked the “CrackBerries” and am [...]
Let’s face it, Nokia has been lacking when it comes to devices for the business person. This market seems to be dominated by RIM (Makers of the Blackberry). Moday, however, Nokia introduced 2 new devices aimed at the cooperate user.
The new sliding model E66, and the E71 with full keyboard start shipping in July and [...]
How many times have you contacted a customer support person for a question or help with an item that you did not understand how to work? Have you noticed how most of them talk to you like you are stupid? As a technical support rep for AT&T Mobility (Formerly Cingular), I find myself speaking with [...]
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