All of us have had issues with a Microsoft product, whether it be Windows or Office,and finding answers can sometimes be problematic. In an effort to assist users of their products, Microsoft has set up forums online that are being maned by Microsoft employees and MVP’s to assist users in getting not only an answer, but more importantly a right answer.
On their site Microsoft states the following:
Welcome to Microsoft Answers, the community-based forums where you can search, browse, and post questions and answers. Thousands of community members—including Microsoft folks—are here to help. Get started by searching, or selecting a product on this page!
Products include Microsoft Windows 7, Vista and XP, Microsoft Office 2010 beta, 2007, 2003, and XP plus help with Microsoft Security Essentials and Windows Live.