Comments on: Notebook Reliability – Asus The Best And HP The Worst – What Do You Think?

By: Treatment for Hemorrhoid

Treatment for Hemorrhoid — Sat, 27 Nov 2010 12:29:42 +0000

Useful info. Very helpful, very useful indeed…

By: Ron Schenone

Ron Schenone — Mon, 11 Jan 2010 11:57:24 +0000

Hi Roy,
Good points,
Regards, Ron

By: roy

roy — Mon, 11 Jan 2010 10:21:50 +0000

I’m questioning the methodology of the report.
The results were based on 30,000 notebooks that required repairs.
Then how did Square Trade know how many notebooks didn’t require repairs within 2 or 3 years?
Does the survey favour brands with small market share because fewer repairs were done?

For example, they might claim that 15% of notebooks had malfunction within 3 years. From the repairs that they had done, they probably could know that 15 notebooks (out of say, 100 new notebooks) that required repairs were bought within the last 3 years. But how did they know that there were 85 notebooks that did not require repair if they were not sent in for repair?

Take it with a pinch of salt because I think there are many assumptions/estimations made in the survey…..

By: paul

paul — Fri, 08 Jan 2010 20:28:29 +0000

I own two dells and one HP. the dells are still runing although there are some problems related to Vista. The HP is dead after 1.5 years. So I agree the comparison between Dell and HP.

By: Lucian Iacob

Lucian Iacob — Fri, 01 Jan 2010 13:02:09 +0000

Apart for some problems with the dvdrw (serviced by the manufacturer on my demand), my Acer notebook works fine even today, after 3 and a half years. However, I’ve passed it to my parents now and bought a Lenovo netbook instead. Hopefully the next 3 years will be just as happy for me.

By: Travis

Travis — Mon, 30 Nov 2009 03:47:14 +0000

i just bought an asus and within two hours of having it i foud that the one i had was really slow. it was worse than a three year old toshiba i own. i took it back to best buy and he offered me a new one but i decided to go with my first choice which was a hp. they guy talked highly of asus but i was still skeptical. i do understand that anyone no matter what you buy can get a bad computer out of all the good ones that a company makes, which is obviously what happened to me. lm not really familiar with asus. did i make a good choice???

By: anne bourgeois

anne bourgeois — Fri, 27 Nov 2009 17:41:39 +0000

I have 3 HP laptops from some of my customers (I repair computers in France and Switzerland)) and all 3 are dead…motherboards or CPU…whatever…and this after 1 and 2 years… So I tend to agree with the survey.. I advise most of my customers to get Asus or some other brand but not the cheap ones…whatever the brand they usually don’t last very long…
I am a bit surprised at the results for Toshiba..
Cheap is not always good for your purse…

By: marzo

marzo — Wed, 25 Nov 2009 14:07:34 +0000

i have asus laptop buy at mid 07 and axioo laptop (buy feb 09), and so far okay.
i think condition of every laptop depend on user that use it (like man behind the gun, hehehe…).

if (user know about software and hardware) and can fix the problem then
laptop will okay
exit sub
else
go to service
end if

By: Bob Nicholson

Bob Nicholson — Mon, 23 Nov 2009 16:44:56 +0000

I’d also like to see some systematic study of support experiences… time to repair, number of time a system had to be taken back, etc. My company has officially blacklisted HP as a supplier, not because of the failure rate, but due to poor support.

By: Ron Schenone

Ron Schenone — Sat, 21 Nov 2009 16:16:26 +0000

Nous devons veiller à ce que nous disons!