AT&T has had a sweetheart of a deal as being the sole provider for those who purchase an Apple iPhone. Along with buying the iPhone you also get to pay AT&T up to $2,000 for a 2 year service contract. But here is the best part. If you don’t pay your bill, you get terminated and hit with a cancellation fee. But AT&T gets to keep your money even though it can’t keep up with demand. This is another prime example of corporate greed running amok in America.
According to an article over at the NY Times it also states that:
Owners use them like minicomputers, which they are, and use them a lot. Not only do iPhone owners download applications, stream music and videos and browse the Web at higher rates than the average smartphone user, but the average iPhone owner can also use 10 times the network capacity used by the average smartphone user.
“They don’t even realize how much data they’re using,” said Gene Munster, a senior securities analyst with Piper Jaffray.
The result is dropped calls, spotty service, delayed text and voice messages, and glacial download speeds as AT&T’s cellular network strains to meet the demand. Another result is outraged customers.
And there is this:
Taylor Sbicca, a 27-year-old systems administrator in San Francisco, checks his iPhone 10 to 15 times a day. But he is not making calls. He checks the scores of last night’s baseball game and updates his TwitterYelp and maps the quickest way to get there. He checks the local weather report to see if he needs a coat before heading out to dinner — then he picks a restaurant on Yelp and maps the quickest way to get there.
“It’s so slow, it feels like I’m on a dial-up modem,” he said. Shazam, an application that identifies songs being played on the radio or TV, takes so long to load that the tune may be over by the time the app is ready to hear it. On numerous occasions, Mr. Sbicca says, he missed invitations to meet friends because his text messages had been delayed.
And picking up a cell signal in his apartment? “You hit the dial button and the phone just sits there, saying it’s connecting for 30 seconds,” he said.
More than 20 million other smartphone users are on the AT&T network, but other phones do not drain the network the way the nine million iPhone users do. Indeed, that is why the howls of protest are more numerous in the dense urban areas with higher concentrations of iPhone owners.
“It’s almost worthless to try and get on 3G during peak times in those cities,” Mr. Munster said, referring to the 3G network. “When too many users get in the area, the call drops.” The problems seem particularly pronounced in New York and San Francisco, where Mr. Munster estimates AT&T’s network shoulders as much as 20 percent of all the iPhone users in the United States.
What is AT&T going to do about the problem? According to one employee it plans on upgrades to the system. But in the meantime, keep paying your monthly bill. Things will get better. LOL