Rescuecom Lists Top Reliable Computers For Q2 2009

Let me begin by saying that any survey, reported statistics, and repair information is always suspect to review. Rescuecom is an independent repair facility that repairs all brands of computers including most of the major brands that we are all familiar with. They have provided some statistics that may be a good barometer as to the reliability of the major brands. But again, this should only be used as a guide.

According to a recent press release by Rescuecom they stated the following information:

RESCUECOM’s 2009 second-quarter assessment ranked ASUS in the number-one slot, followed by APPLE and IBM/LENOVO, which locked in the number two and three spots, respectively. Top ranking brands would likely require less computer repair than those that rank on the bottom.

“Because ASUS just introduced the newest version of the EEE laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air,” says David A. Milman, RESCUECOM’s founder and CEO. “However, a good eight months later, we’re still receiving the fewest calls for computer repair and support with ASUS, while their market share is increasing, adding the EEE desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability.”

RESCUECOM’s Computer Reliability Report was developed to provide statistical, unbiased data on the reliability of today’s major name-brand personal computers. The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls RESCUECOM handles relative to that company’s computers. Data is collected and released on a quarterly basis.

“When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers’ purchasing decisions,” Milman says. “Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today’s most popular PCs, minimizing the need for computer repair during the time you own it.”

For the second quarter of 2009, IDC reported a total of over 16 million shipped units among eight major brands. Over this same time period, Rescuecom received 11,560 calls for computer repair and support related to these brands. “Computer Reliability” is based on two key measures, including the quality of the components and software that’s used in manufacturing the computer, and the post-sale support that’s provided by the manufacturer to its customers. The higher the score, the greater the reliability of the brand. The top five contenders and their computer reliability scores are as follows:

1. ASUS (416)
2. APPLE (394)
3. IBM/LENOVO (314)
4. TOSHIBA (218)
5. HP/COMPAQ (142)

So there you have it. The numbers provided could be a good indication of reliability for specific brands, but again, they should only be used as a guide.

What do you think?

Source.