Will Walmart Be Your New Circuit City?
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When Circuit City announced it was closing all of its stores, it seemed that Best Buy would logically pick up the surplus of electronic shoppers. But with the recession, this has not happened. So in steps Walmart with its new electronic department that wants a piece of the action. There is only one small problem with this new idea.
When I was in the market for a new Hi-Def TV last year, I was in a local Walmart browsing around looking at its TVs. I asked the clerk about the extended warranty; he handed me a brochure. In the brochure it mentioned that TVs would need to be returned to the store if they needed repair. I asked the clerk if this also included 50″ sets or larger and he said ‘I guess so.’ I later learned this was not the case. But this demonstrates the need for Walmart to train its employees in the electronic department.
Expanding the electronics department just to add more stuff is not going to make it without knowledgeable employees to staff it.
Just my two cents. What do you think?
Comments welcome.
4 Comments
zenium
May 18th, 2009
at 7:15pm
For starters, how about paying them a livable wage. Then add decent health benefit. Throw in a some decent training, ;lighten up on management oversite and just maybe the people will do the right job.
Ryan Farmer
May 18th, 2009
at 10:37pm
I worked at Walmart for a while before I left to take a better management position somewhere else.
Walmart employees are clueless because they get almost no training and they really aren’t paid much more than minimum wage.
In other words, you wouldn’t get out of bed for what any of them make so you can’t really be too hard on them, those discounts at Walmart come from the low quality of life their employees have on their minimum wage/part time paycheck.
Walmart truly is the most horrible/depressing place to work in the United States, they’re basically a modern Triangle-Shirtwaist.
I won’t shop there no matter how much cheaper they are jsut for that.
mhz
May 19th, 2009
at 6:31pm
What about the BuyMore?
K
May 19th, 2009
at 8:50pm
I totally agree with you.. The next thing that you should have asked them is to define ‘Customer care’