Comments on: Is Blockbuster Getting Ready To Shutter Their Doors?

By: AJ

AJ — Sat, 05 Dec 2009 19:23:44 +0000

I just saw this story and wanted to chime in. I left Blockbuster probably about 4 or 5 years ago. The reason I left is because the store which I rented heavily from said that I did not turn in a video. That was not first time that had happened. Once we actually walked the floor and found the video they claimed I did not turn in. The manager even admitted that they had just fired an employee who was not checking in the rentals. The manager, who must not have gone to business school, insisted that a pay for a movie that I had turned in a month or two prior. I told him I would never shop at Blockbuster if he made me pay for their mistake. He said it was my problem and made me pay for it. He may have recouped his money for the video which they lost, but what he failed to realize is that he lost hundreds if not thousands of dollars from a vaulable customer. I have never been in a Blockbuster since. I will never shop at Blockbuster again. I don’t feel sorry if that chain goes under. Netflix is ten times better!

By: NetheRealm

NetheRealm — Mon, 09 Nov 2009 14:43:52 +0000

After being both an in store then online customer for the last 6 years = $1,000 I say Good Riddance To Monopoly BigBrother’s Crappy Customer Service (I emailed them 10 times asking them to fix the top 100 page which 3 months ago suddenly listed only the top 25, Guess what they still never fixed it after repeatedly saying they’d put it as a top priority) (Then recently they shipped only 2 of my 3 movies while I emailed complaints for 2 weeks) er BlockBuster. Oh yeah & BB doesn’t carry 1984 starring John Hurt but guess what it’s available to stream instantly on Netflix. Long live Netflix & PS3 streaming!

By: Don Naphen

Don Naphen — Sun, 12 Apr 2009 12:31:01 +0000

Well “TJ”, unfortunately most companies don’t advertise their problems so as not to lose customers AND employees. Employees especially are almost ALWAYS the last to know. Most rumors start within the business community, where investors have much more information available. A good example would be CIRCUIT CITY, where problems began to surface long before the general public was made aware of them. Once vendors began shutting off the lines of credit, it became almost impossible for the company to function.

By: TJ

TJ — Fri, 10 Apr 2009 04:55:17 +0000

I haven’t heard anything about Blockbuster having too much of a problem that they might have to close shop. Blockbuster is headquartered here in the Dallas Texas area and I haven’t heard anything.

By: Ron Schenone

Ron Schenone — Thu, 09 Apr 2009 12:23:10 +0000

I think Blockbuster was inconvenient for me because of the following reasons:
There were times the movie I wanted was unavailable. The store was crowded, especially on weekends and the wait to checkout was sometimes 20 minutes or more. Than another return trip to bring the movie back.

True. This may only apply where I lived at the time. But for me Netflix provides a better way to get the same movies at a lower price. And no late fees! LOL

By: Matyas

Matyas — Thu, 09 Apr 2009 01:58:02 +0000

I don’t want to wait for a day or two in order to watch my movie. I’d rather rent at Blockbuster or Hollywood videos and watch it that same day. Can it really be that inconvineant? I never understood how.

By: Don Naphen

Don Naphen — Thu, 09 Apr 2009 00:55:26 +0000

I think the demise of Blockbuster started years ago when competition was almost non-existent. Their late fee policy was a killer and if one didn’t like it … tough! It was practically the only game in town. Ah, and then along comes Netflix and the mail way of doing business! No expensive brick & mortar facilities to support and the rest is history. Blockbuster is realizing too late that their monopolistic way of doing business was their downfall.

In anycase Ron … GO RED SOX !!

By: Lisa Lee

Lisa Lee — Wed, 08 Apr 2009 23:40:06 +0000

I still use Blockbuster. I can go there, find what I want, rent it, and go home! I dont have to wait a few days or even one day. It’s there! Well, usually.

By: Ron Schenone

Ron Schenone — Wed, 08 Apr 2009 21:37:11 +0000

Hi everyone,
Thanks to all of you for your comments and for sharing your experiences with us.

Regards, Ron

By: Michael

Michael — Wed, 08 Apr 2009 21:13:17 +0000

We switched to Netflix a few years ago and never looked back. Of course I avoid the convenience of a brick-and-mortar store, but I also avoid awful customer service that my local Blockbuster dishes out in spades. Overall, we’ve been quite pleased with Netflix. With the addition of “free” on-demand movies that we’ve watched with a Media Center PC (using Anthony Park’s MyNetflix) http://www.anpark.com/index.php/2009/01/13/update-to-mynetflix-fixed-login-and-watchnow-genres/
and the usual USPS distributed DVD’s, I have little to complain about.